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For Companies At a Glance
- Tasks: Design and maintain cloud infrastructure while ensuring top-notch service for your colleagues.
- Company: Join Certinia, a leading tech company transforming services operations globally.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment with cutting-edge cloud technologies.
- Qualifications: Experience in IT SaaS solutions and strong problem-solving skills required.
- Other info: Collaborative team culture with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: IT Cloud Administrator I
Location: UK Remote
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company\’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
Role
THE ROLE
Focussed on excellent customer service for your colleagues at Certinia, you will design, build and maintain the internal SaaS/IaaS/PaaS infrastructure used to support the global IT Operations service delivery. You will be able to architect IT systems to meet business goals, 100% in the cloud. You will run projects that drive IT improvement, new service delivery and continuously improve the security baseline of the Certinia internal infrastructure. You will use metrics to understand the health of the infrastructure, predict potential problems and support compliance goals. You will have a strong technical mindset with logical problem solving and a methodical approach to resolving IT challenges.
Responsibilities
- Design, build and operate the internal IT cloud infrastructure
- Configure SaaS applications, with a focus on automation, scale, interoperability and security
- Plan IT projects and execute on tasks as assigned by the Head of IT, focused on improving the cloud infrastructure or computer usability and security
- Support and deliver the IT security compliance objectives for Certinia
- Use Splunk to build, monitor and maintain the health and security of the IT cloud infrastructure and endpoint
- Share knowledge and best practice with members of the IT team
- Design, build and operate Identity and Access Management platforms to maintain Cloud application user directories and its access
- Document procedural and operational instructions
- Maintain excellent communication with all end users, stakeholders and within the IT team
- Point of escalation for technical issues with the cloud infrastructure
- Work with vendor support and external expert services as needed
- Deliver service excellence
Qualifications
- Experienced in supporting IT SaaS solutions
- Experienced in supporting IaaS, SaaS, PaaS technology
- Experienced in using API’s, and managing APIs
- Experienced with SAML/SSO/Oauth
- Experienced with scripting languages for macOS and Windows OS
- Experienced in using a SIEM solution
- Experienced in planning and executing on projects on time and to specification
- Experience of supporting remote users
- Experienced in supporting and configuring MDM solutions
- Knowledgeable of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
- Knowledgeable of ISO27001 or SOC2 (Type II) certifications
- Proficient in recognizing, analyzing, and effectively solving problems in a timely and organized manner, using industry best practices and procedures
- Proficient in clearly communicating technical concepts to non-technical people
Nice to have
- Experience with an Incident Management solution such as Zendesk, Service Now or Service Cloud
- Experience of project management
- Experience in TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
- Experience in supporting and building AWS Infrastructure
- Experience in supporting and building Google Cloud Infrastructure
- Experience in supporting and building Microsoft Azure/O365 Infrastructure
- Experience in writing code for API integrations in node.js
- Experience in Salesforce management
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IT Cloud Administrator employer: Certinia
Contact Detail:
Certinia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Cloud Administrator
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend virtual meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT cloud administration. Use mock interviews with friends or online platforms to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Certinia. It shows initiative and enthusiasm!
We think you need these skills to ace IT Cloud Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Cloud Administrator role. Highlight your experience with SaaS, IaaS, and PaaS technologies, and don’t forget to mention any relevant projects you've worked on that showcase your skills in cloud infrastructure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Certinia. Be sure to mention specific experiences that demonstrate your problem-solving skills and technical expertise.
Showcase Your Technical Skills: In your application, make sure to highlight your technical skills, especially those related to API management, scripting languages, and IT security compliance. We want to see how you can contribute to maintaining and improving our cloud infrastructure.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Certinia
✨Know Your Cloud Inside Out
Make sure you brush up on your knowledge of cloud technologies, especially IaaS, SaaS, and PaaS. Be ready to discuss how you've designed or maintained cloud infrastructures in the past, and think about specific examples where you improved security or usability.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled IT challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you approached problems methodically and what the outcomes were.
✨Communicate Like a Pro
Since you'll need to explain technical concepts to non-technical folks, practice simplifying complex ideas. Think of ways to convey your experience with APIs, SAML, and other tech in layman's terms, so everyone can understand your expertise.
✨Get Familiar with Compliance Standards
Research ISO27001 and SOC2 certifications, as these are crucial for the role. Be prepared to discuss how you've supported compliance objectives in previous positions and how you would approach this at Certinia.