Certinia is seeking a Salesforce Business Analyst to join Customer Operations in Harrogate or remote, UK. The role focuses on understanding business strategy, translating requirements for Sales Cloud, Service Cloud, Experience Cloud, and PS Cloud, and driving improvements across Salesforce implementations.
You will work with stakeholders to document processes, design holistic solutions, and manage medium-sized projects with testing and change management.
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Senior Salesforce BA - Customer Ops & Automation in Harrogate employer: Certinia
Certinia is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for a Customer Success Manager. With a focus on innovation and customer satisfaction, employees benefit from flexible working arrangements, access to cutting-edge technology, and opportunities to engage with a global community of professionals. The company's commitment to fostering a supportive environment ensures that team members can thrive while contributing to meaningful customer experiences.
