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- Tasks: Manage customer accounts and drive product adoption through engaging webinars.
- Company: A leading tech firm focused on customer success solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a passionate team and make a real impact on customer satisfaction.
- Qualifications: Experience with Salesforce and strong relationship-building skills.
- Other info: Dynamic role with a focus on technology and client engagement.
The predicted salary is between 36000 - 60000 £ per year.
A tech firm specializing in customer success solutions is seeking a Customer Success Manager to manage customer accounts and drive product adoption. The ideal candidate will leverage Salesforce and other technologies to maintain relationships in a 1-to-many model.
Key responsibilities include:
- Conducting webinars
- Identifying opportunities for customer engagement
- Ensuring customer satisfaction
If you're passionate about technology and enjoy working with clients, this role may be perfect for you!
Portfolio CSM - Remote UK, Drive Adoption & Growth in Harrogate employer: Certinia
Contact Detail:
Certinia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portfolio CSM - Remote UK, Drive Adoption & Growth in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the lookout for a Customer Success Manager role. You never know who might have a lead or can introduce you to someone at a company you're interested in.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with customer success solutions, especially using tools like Salesforce. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common questions for Customer Success Manager roles and practice your answers. Be ready to discuss how you've driven product adoption and maintained customer relationships in previous positions.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us get to know you better.
We think you need these skills to ace Portfolio CSM - Remote UK, Drive Adoption & Growth in Harrogate
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our mission at StudySmarter and how you can drive product adoption.
Highlight Relevant Experience: Make sure to showcase any experience you have with customer success or account management. We love seeing how you've used tools like Salesforce to maintain relationships and engage customers in the past.
Be Personable and Engaging: Remember, this role is all about building relationships! Use a friendly tone in your application to reflect your ability to connect with clients and conduct engaging webinars.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Certinia
✨Know Your Tech
Familiarise yourself with the latest customer success solutions and technologies, especially Salesforce. Be ready to discuss how you've used these tools in previous roles to drive product adoption and enhance customer relationships.
✨Engagement Strategies
Prepare examples of how you've successfully conducted webinars or other engagement activities. Think about specific strategies that led to increased customer satisfaction and be ready to share those insights during the interview.
✨Show Your Passion
Let your enthusiasm for technology and customer success shine through. Share stories that highlight your passion for helping clients succeed and how that aligns with the company's mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and their expectations for the role. This shows you're genuinely interested and helps you assess if it's the right fit for you.
