At a Glance
- Tasks: Lead high-priority customer escalations and ensure timely updates across teams.
- Company: Join Certinia, a forward-thinking SaaS company focused on customer success.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on innovation and collaboration.
- Why this job: Make a real difference by improving customer outcomes and driving accountability.
- Qualifications: Experience in escalation management and strong communication skills required.
The predicted salary is between 59576 - 65000 £ per year.
Certinia is seeking an Escalation Manager to lead high-priority customer escalations across our Saa S platform.
You will bridge Support, Product, Engineering, and Executive stakeholders, driving accountability and timely updates.
You will oversee end-to-end escalations, balance urgency with internal alignment, and contribute to playbooks and reporting practices to reduce risk and improve customer outcomes.
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Executive Escalation Lead — SaaS employer: Certinia
Certinia is an exceptional employer that fosters a collaborative and innovative work culture, allowing Associate Software Engineers to thrive in a hybrid environment. With a strong emphasis on professional development, employees are encouraged to enhance their skills while contributing to impactful projects on the Salesforce platform. Located in the vibrant town of Harrogate, the company offers a supportive atmosphere that values teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment.
