At a Glance
- Tasks: Bridge content and tech, optimise documentation workflows, and enhance Help system efficiency.
- Company: Join Certinia, a leading Services-as-a-Business platform with a global presence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on AI-driven solutions and career advancement.
- Why this job: Be at the forefront of innovation, automating processes and improving documentation practices.
- Qualifications: Proficient in PowerShell, Git, and web technologies; problem-solving skills are essential.
The predicted salary is between 36000 - 60000 € per year.
Overview
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
The Role
The DocOps Engineer will bridge the gap between content and technology within our UX Content team. In this role, you will be a centralised technical expert, responsible for managing our content repositories, optimising documentation workflows, and ensuring the scalability and efficiency of our Help system. You will focus on providing technical support, driving innovation, and automating our processes to enhance quality and consistency.
What you will do in this role
While this position does not involve writing technical documentation, you will use your technical expertise to improve the processes that our technical writers use every day. Key responsibilities include:
- Developing, maintaining, and troubleshooting PowerShell scripts to automate complex and time-consuming tasks within our documentation environment.
- Implementing and maintaining automated documentation pipelines and integrating them with developer toolchains like Git and CI/CD pipelines.
- Providing technical support and troubleshooting to the content team for Git-related issues and merge conflicts, particularly in XML files.
- Maintaining and developing automated testing and checks (e.g., XML formatting, linting) to ensure content consistency, quality, and accessibility.
- Acting as a technical liaison with IT, DevOps, and Engineering teams.
- Helping us to evolve our documentation practices by exploring new tools, methodologies, and \"Docs as Code\" principles, and by championing the integration of AI-driven solutions to innovate our documentation pipelines.
What you need to be successful in this role
- Automation and Scripting: Proficiency in PowerShell is a key requirement. You must have proven experience developing, maintaining, and troubleshooting scripts to automate complex tasks.
- Version Control Systems: Advanced knowledge of Git, including branching strategies, merging, and resolving complex merge conflicts. Familiarity with Bitbucket is essential.
- Web Technologies: A strong understanding of XML, HTML, CSS, and Javascript.
- CI/CD Pipelines: A solid understanding of Continuous Integration/Continuous Delivery (CI/CD) concepts and experience with their application in workflows. Experience with CI/CD tools like Jenkins.
- Problem-Solving and Analytical Skills: The ability to diagnose and resolve complex technical issues related to tools, workflows, and content.
- Process and Workflow: A drive to improve quality and efficiency through technical solutions, familiarity with Jira for workflow management, and an understanding of software development processes.
Desirable Skills and Experience
- Experience in a \"Docs as Code\" development environment.
- Knowledge of content management systems or specialised documentation tools like MadCap Flare.
- A background in creating or supporting technical documentation within a software development environment.
- Knowledge of search solutions like Coveo, including an understanding of indexing strategies and query pipelines.
- Experience contributing to AI adoption strategies, including identifying opportunities to streamline workflows and establish best practices for AI-assisted processes (AI pipeline skills).
DocOps Engineer in Harrogate employer: Certinia
Certinia is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a DocOps Engineer to thrive. With a strong focus on employee growth, the company offers opportunities to work with cutting-edge technologies and methodologies, while being part of a supportive team in the vibrant city of Austin, Texas. Employees benefit from a dynamic work environment that encourages creativity and the integration of AI-driven solutions, ensuring a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land DocOps Engineer in Harrogate
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Certinia or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your PowerShell scripts and any automation projects you've worked on. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on your problem-solving skills. Be ready to tackle technical questions or scenarios related to Git, CI/CD, and documentation workflows. Practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace DocOps Engineer in Harrogate
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical expertise, especially in PowerShell and Git. We want to see how your skills can bridge the gap between content and technology, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the DocOps Engineer role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our team.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Certinia
✨Know Your Tech Inside Out
Make sure you brush up on your PowerShell skills and understand how to develop, maintain, and troubleshoot scripts. Be ready to discuss specific examples of how you've automated tasks in the past, as this will show your technical expertise.
✨Master Version Control
Familiarise yourself with Git and Bitbucket, especially around branching strategies and resolving merge conflicts. Prepare to explain how you've handled complex Git issues before, as this is crucial for the role.
✨Showcase Your Problem-Solving Skills
Think of a few challenging technical problems you've faced and how you resolved them. Being able to articulate your thought process will demonstrate your analytical skills and ability to tackle issues effectively.
✨Stay Updated on Documentation Trends
Research 'Docs as Code' principles and be prepared to discuss how you can help evolve documentation practices. Mention any experience with AI-driven solutions or new tools you've explored, as this shows your commitment to innovation.
