At a Glance
- Tasks: Bridge content and tech, optimise workflows, and enhance documentation processes.
- Company: Join Certinia, a leading Services-as-a-Business platform with a global presence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on AI-driven solutions and career advancement.
- Why this job: Be at the forefront of innovation, automating processes and improving documentation practices.
- Qualifications: Proficiency in PowerShell, Git, and web technologies; problem-solving skills essential.
The predicted salary is between 36000 - 60000 £ per year.
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com .
THE ROLE
The DocOps Engineer will bridge the gap between content and technology within our UX Content team. In this role, you will be a centralised technical expert, responsible for managing our content repositories, optimising documentation workflows, and ensuring the scalability and efficiency of our Help system. You will focus on providing technical support, driving innovation, and automating our processes to enhance quality and consistency.
WHAT YOU WILL DO IN THIS ROLE
While this position does not involve writing technical documentation, you will use your technical expertise to improve the processes that our technical writers use every day. Key responsibilities include:
- Developing, maintaining, and troubleshooting PowerShell scripts to automate complex and time-consuming tasks within our documentation environment.
- Implementing and maintaining automated documentation pipelines and integrating them with developer toolchains like Git and CI/CD pipelines.
- Providing technical support and troubleshooting to the content team for Git-related issues and merge conflicts, particularly in XML files.
- Maintaining and developing automated testing and checks (e.g., XML formatting, linting) to ensure content consistency, quality, and accessibility.
- Acting as a technical liaison with IT, DevOps, and Engineering teams.
- Helping us to evolve our documentation practices by exploring new tools, methodologies, and "Docs as Code" principles, and by championing the integration of AI-driven solutions to innovate our documentation pipelines
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Automation and Scripting: Proficiency in PowerShell is a key requirement. You must have proven experience developing, maintaining, and troubleshooting scripts to automate complex tasks.
- Version Control Systems: Advanced knowledge of Git, including branching strategies, merging, and resolving complex merge conflicts. Familiarity with Bitbucket is essential.
- CI/CD Pipelines: A solid understanding of Continuous Integration/Continuous Delivery (CI/CD) concepts and experience with their application in workflows. Experience with CI/CD tools like Jenkins.
- Problem-Solving and Analytical Skills: The ability to diagnose and resolve complex technical issues related to tools, workflows, and content.
- Process and Workflow: A drive to improve quality and efficiency through technical solutions , familiarity with Jira for workflow management , and an understanding of software development processes.
Desirable Skills and Experience
- Experience in a "Docs as Code" development environment.
- Knowledge of content management systems or specialised documentation tools like MadCap Flare.
- A background in creating or supporting technical documentation within a software development environment.
- Knowledge of search solutions like Coveo, including an understanding of indexing strategies and query pipelines.
- Experience contributing to AI adoption strategies, including identifying opportunities to streamline workflows and establish best practices for AI-assisted processes (AI pipeline skills).
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DevOps Engineer in Harrogate employer: Certinia
Certinia is an exceptional employer that fosters a collaborative and innovative work culture, allowing Associate Software Engineers to thrive in a hybrid environment. With a strong emphasis on professional development, employees are encouraged to enhance their skills while contributing to impactful projects on the Salesforce platform. Located in the vibrant town of Harrogate, the company offers a supportive atmosphere that values teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Engineer in Harrogate
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Certinia or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Certinia.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Certinia.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Certinia that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace DevOps Engineer in Harrogate
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Certinia.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Certinia and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Certinia
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Certinia uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
