At a Glance
- Tasks: Bridge content and tech, optimise workflows, and enhance documentation processes.
- Company: Join Certinia, a leading Services-as-a-Business platform with a global presence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on AI-driven solutions and career advancement.
- Why this job: Be at the forefront of innovation, automating processes and improving documentation practices.
- Qualifications: Proficiency in PowerShell, Git, and web technologies; problem-solving skills essential.
The predicted salary is between 36000 - 60000 £ per year.
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com .
THE ROLE
The DocOps Engineer will bridge the gap between content and technology within our UX Content team. In this role, you will be a centralised technical expert, responsible for managing our content repositories, optimising documentation workflows, and ensuring the scalability and efficiency of our Help system. You will focus on providing technical support, driving innovation, and automating our processes to enhance quality and consistency.
WHAT YOU WILL DO IN THIS ROLE
While this position does not involve writing technical documentation, you will use your technical expertise to improve the processes that our technical writers use every day. Key responsibilities include:
- Developing, maintaining, and troubleshooting PowerShell scripts to automate complex and time-consuming tasks within our documentation environment.
- Implementing and maintaining automated documentation pipelines and integrating them with developer toolchains like Git and CI/CD pipelines.
- Providing technical support and troubleshooting to the content team for Git-related issues and merge conflicts, particularly in XML files.
- Maintaining and developing automated testing and checks (e.g., XML formatting, linting) to ensure content consistency, quality, and accessibility.
- Acting as a technical liaison with IT, DevOps, and Engineering teams.
- Helping us to evolve our documentation practices by exploring new tools, methodologies, and "Docs as Code" principles, and by championing the integration of AI-driven solutions to innovate our documentation pipelines
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Automation and Scripting: Proficiency in PowerShell is a key requirement. You must have proven experience developing, maintaining, and troubleshooting scripts to automate complex tasks.
- Version Control Systems: Advanced knowledge of Git, including branching strategies, merging, and resolving complex merge conflicts. Familiarity with Bitbucket is essential.
- CI/CD Pipelines: A solid understanding of Continuous Integration/Continuous Delivery (CI/CD) concepts and experience with their application in workflows. Experience with CI/CD tools like Jenkins.
- Problem-Solving and Analytical Skills: The ability to diagnose and resolve complex technical issues related to tools, workflows, and content.
- Process and Workflow: A drive to improve quality and efficiency through technical solutions , familiarity with Jira for workflow management , and an understanding of software development processes.
Desirable Skills and Experience
- Experience in a "Docs as Code" development environment.
- Knowledge of content management systems or specialised documentation tools like MadCap Flare.
- A background in creating or supporting technical documentation within a software development environment.
- Knowledge of search solutions like Coveo, including an understanding of indexing strategies and query pipelines.
- Experience contributing to AI adoption strategies, including identifying opportunities to streamline workflows and establish best practices for AI-assisted processes (AI pipeline skills).
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DevOps Engineer in Harrogate employer: Certinia
Certinia is an exceptional employer that fosters a collaborative and innovative work culture, allowing Associate Software Engineers to thrive in a hybrid environment. With a strong emphasis on professional development, employees are encouraged to enhance their skills while contributing to impactful projects on the Salesforce platform. Located in the vibrant town of Harrogate, the company offers a supportive atmosphere that values teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Engineer in Harrogate
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your PowerShell scripts and any automation projects you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of CI/CD pipelines and version control systems like Git. Be ready to discuss how you've tackled complex technical issues in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Certinia.
We think you need these skills to ace DevOps Engineer in Harrogate
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your experience with PowerShell and Git. We want to see how you've used these tools to automate tasks and solve problems in the past. Don't be shy—this is your chance to shine!
Tailor Your Application:Take a moment to customise your application for the DevOps Engineer role. Mention specific projects or experiences that relate to the responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Certinia
✨Know Your Tech Inside Out
Make sure you brush up on your PowerShell skills and understand how to troubleshoot scripts. Be ready to discuss specific examples of how you've automated tasks in the past, as this will show your practical experience.
✨Master Version Control
Familiarise yourself with Git and Bitbucket, especially around branching strategies and resolving merge conflicts. Prepare to explain a time when you faced a complex merge issue and how you resolved it—this will demonstrate your problem-solving skills.
✨Showcase Your CI/CD Knowledge
Understand the principles of Continuous Integration and Continuous Delivery. Be prepared to talk about your experience with tools like Jenkins and how you've integrated them into workflows. This will highlight your ability to enhance efficiency.
✨Be Ready to Innovate
Think about how you can contribute to evolving documentation practices. Have ideas ready on new tools or methodologies you’ve explored, especially around AI-driven solutions. This shows your forward-thinking approach and willingness to drive change.
