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For Companies At a Glance
- Tasks: Deliver top-notch IT support and training for colleagues at Certinia.
- Company: Join Certinia, a global leader in services operations technology.
- Benefits: Competitive salary, great work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team and enhance your tech skills while helping others.
- Qualifications: Strong customer service skills and a passion for technology required.
- Other info: Exciting career development opportunities in a supportive team atmosphere.
The predicted salary is between 28000 - 42000 £ per year.
Associate IT Support Specialist
Location: Harrogate – Office based
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
THE ROLE
Focussed on excellent customer service for your colleagues at Certinia, you will provide outstanding IT support and service. You will confidently deliver knowledge and solutions in macOS, Windows OS technology and a range of SaaS solutions to an audience with differing levels of technical skill. You will be an active listener, inquisitive and have good communication skills. Your attention to detail will be strong, closely follow processes and you will value the accuracy of your work. You will contribute to the operational success and continual improvement of the global IT Operations team whilst driving your own individual set goals.
WHAT YOU WILL DO IN THIS ROLE
- Provide a superior onboarding experience for new starters in the company
- Delivery IT knowledge and training sessions
- Configure, maintain and troubleshoot Apple macOS and Windows laptops
- Provide excellent first line IT support to colleagues, contractors and partners at Certinia
- Log, maintain, and escalate helpdesk requests within the IT ticketing system, ensuring adherence to established service level agreements (SLAs)
- Write and maintain IT documentation and knowledge articles for internal and employee use
- Maintain directories in SaaS solutions that support Certinia endpoints
- Support BYOD and company supplied smartphones (iOS and Android)
- Support the IT compliance objectives for Certinia
- Execute tasks and contribute to projects
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Have excellent customer service and communication skills
- Strong organizational skills and ability to prioritize tasks effectively
- Highly observant and detail oriented
- The ability to think logically and solve problems
- Ability to work in a team environment
- Focused on delivering a superior experience
- A passion for technology
- A good understanding of Apple, Android and Windows hardware and software
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Associate IT Support Specialist-UK employer: Certinia
Contact Detail:
Certinia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate IT Support Specialist-UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certinia and its services. Understanding their Professional Services Automation and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing IT support to colleagues with varying tech skills, it’s crucial to demonstrate your ability to explain complex concepts simply. Try role-playing common IT scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples where you've successfully troubleshot issues or improved processes. This will highlight your logical thinking and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Certinia team. Good luck!
We think you need these skills to ace Associate IT Support Specialist-UK
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about IT and can share their experiences with Apple, Android, and Windows systems.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role. We want to see how your customer service experience and problem-solving abilities can contribute to our team at Certinia.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the strong communication skills we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Associate IT Support Specialist role. We can’t wait to hear from you!
How to prepare for a job interview at Certinia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows OS, and various SaaS solutions. Be ready to discuss how you've used these technologies in the past and how you can apply them to support your future colleagues at Certinia.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent IT support, think of examples where you've gone above and beyond for customers or colleagues. Highlight your communication skills and how you adapt your approach based on the technical skill level of the person you're helping.
✨Be Detail-Oriented
Certinia values attention to detail, so be prepared to demonstrate how you ensure accuracy in your work. You might want to share experiences where your meticulous nature helped solve a problem or improve a process.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, ongoing projects, or the company's approach to IT compliance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
