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For Companies At a Glance
- Tasks: Lead product innovation and collaborate with customers to create impactful solutions.
- Company: Join Certinia, a global leader in Services-as-a-Business platforms, transforming service operations.
- Benefits: Enjoy hybrid work options, a dynamic team environment, and opportunities for professional growth.
- Why this job: Make a real impact in a high-growth company while working with cutting-edge technology.
- Qualifications: Experience as a Product Manager, strong analytical skills, and a passion for learning.
- Other info: Ideal for those eager to shape the future of enterprise software.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Location - Harrogate / Hybrid - 1 -2 days in office per week
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures.
THE ROLE
Do you want to drive and lead the product innovation efforts? Do you love challenges? Are you comfortable leveraging the latest innovation and technology to build disruptive products? Do you thrive in a high-growth and global environment? Are you a collaborative learner who wants to make a lasting impact on our company's success? If so, read on! We are looking for a Product Manager to deliver powerful, intelligent yet simple-to-use solutions that let our customers run the best professional services organisations on the planet.
WHAT YOU WILL DO IN THIS ROLE
- Engage with customers: Customers are at the heart of everything we do. You will be empowered to collaborate fully with customers to gain a deep understanding of their goals and challenges. Bringing insights and opportunities back to the wider team to explore new solutions.
- Drive strategy: Own the strategy for your part of the product, which is typically aligned to a key customer persona. Influence overall product strategy by sharing your insights into customers needs. Collaborate with leadership to drive strategic investments and specific customer needs in parallel. Work with engineering and design partners to define the shared OKRs for your team, ensuring strategy meets practice.
- Discovery & Delivery: Own the discovery and delivery objectives for your assigned domain. Develop a rich understanding of customer needs in your problem space through customer interviews, stakeholder interviews, usage metrics data, and customer ideas. Partner with the design and engineering leads in your team to explore potential solutions and test these to discover the best solution. Work with your team to iteratively deliver the highest value solution to our customers. Expect to learn, adapt and iterate on the fly. Draw on support from your experienced peers and discipline leads across Product Management, design and engineering. Own the responsibility for ensuring that features are ready to ship.
- Go To Market: Collaborate with key customers to help them adopt and go-live with the latest versions of the product, including capabilities which you helped shape, design and deliver. Help train our sales, services and support teams so they can make customers successful. Present new functionality to customers and partners as part of the new release process at webinars, our conference and occasionally one on one.
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
- Extensive and demonstrable experience as a Product Manager or Product Owner.
- A proven understanding of modern Product Management practices, such as Opportunity Canvases, User Story Maps, Objectives and Key Results, Lean UX, rapid prototyping and storyboarding.
- Experience working on enterprise software products and a working knowledge of the constraints and opportunities that this implies.
- A hunger and ability to learn quickly and work through ambiguity to create clarity.
- Strong interpersonal skills with the ability to both listen and lead.
- Product design, analytical and problem solving skills.
- Experience working in an Agile environment.
- Strong attention to detail.
- A global mindset. We are a global company with global customers.
WHAT ELSE WOULD BE GREAT
- Knowledge of the Force.com platform, Apex, Visualforce and Lightning Frameworks are a strong plus.
- An understanding of Professional Services organizations and personas we are serving with our solution/s.
- Knowledge of the “business of services” from Sales to Service Delivery to Finance across the customer lifecycle at an enterprise level.
- Previous experience working on ERP/PSA solutions, CRM solutions, CPQ solutions and/or cloud platforms is highly desirable.
- Experience navigating the strengths and limitations of a platform architecture.
Product Manager II employer: Certinia Inc.
Contact Detail:
Certinia Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager II
✨Tip Number 1
Familiarise yourself with the latest trends in Product Management, especially those related to enterprise software. Understanding concepts like Opportunity Canvases and Lean UX will help you speak the same language as the team at Certinia.
✨Tip Number 2
Engage with the Salesforce community and explore resources related to the Force.com platform. This knowledge will not only enhance your understanding but also demonstrate your commitment to the role during discussions.
✨Tip Number 3
Network with professionals who have experience in Professional Services Automation (PSA) and Customer Success (CS). They can provide insights into the challenges and opportunities within these domains, which could be beneficial for your application.
✨Tip Number 4
Prepare to discuss your previous experiences in Agile environments. Be ready to share specific examples of how you've successfully navigated ambiguity and delivered value, as this aligns closely with what Certinia is looking for.
We think you need these skills to ace Product Manager II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Product Manager or Product Owner. Focus on your understanding of modern Product Management practices and any specific tools or methodologies you've used, such as Agile, Lean UX, or User Story Maps.
Craft a Compelling Cover Letter: In your cover letter, express your passion for product innovation and your ability to work in a high-growth environment. Mention specific examples of how you've engaged with customers to understand their needs and how you've driven product strategy in previous roles.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your analytical and problem-solving skills. Discuss how you've navigated ambiguity in past projects and the impact of your solutions on customer success.
Highlight Global Experience: Since Certinia is a global company, emphasise any international experience you have or your ability to work with diverse teams. This will show that you understand the global mindset required for the role.
How to prepare for a job interview at Certinia Inc.
✨Understand the Company and Its Products
Before your interview, take the time to thoroughly research Certinia and its product offerings. Familiarise yourself with their Services-as-a-Business platform and how it integrates with Salesforce. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Prepare for Customer Engagement Scenarios
Since the role emphasises engaging with customers, be ready to discuss how you would approach understanding customer needs and challenges. Think of examples from your past experiences where you successfully collaborated with clients to drive product innovation.
✨Showcase Your Agile Experience
As the position requires experience in an Agile environment, prepare to discuss specific Agile methodologies you've used in previous roles. Highlight how you've contributed to iterative development processes and how you’ve adapted to changes during product delivery.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios or case studies during the interview that test your analytical and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your thought process.
