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- Tasks: Support customers with technical queries and provide product quotations for commercial swimming pool products.
- Company: Join Certikin, a leading supplier in the pool and spa industry.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and health cash plan.
- Why this job: Be part of a dynamic team making waves in the pool and wellness industry.
- Qualifications: Technical skills and strong sales focus are key; experience in swimming pools is a plus.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to Location Witney, Oxfordshire
Department Commercial
Remuneration £30,000 depending on experience plus performance related bonus
Do you have technical ability? Are you looking for a challenge within a product support team? Certikin is looking for a dynamic, motivated, high performing Product Support Advisor to join our Commercial Division. The successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on commercial swimming pool products and providing a high level of customer service.
The job includes:
- Liaising with customers and building lasting relationships
- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Providing both written and verbal quotations where necessary for products relating to the Commercial Division
- Dealing with technical enquiries referred by the Sales Order Processing department
- Receiving and inputting telephone and email orders as a result of quotations as a result of technical advice and/or quotations
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending trade shows and company-led seminars
- Liaising with External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge in order to influence and develop sales, as well as upselling products
- Providing documentation as required by the customer such as product specification
- Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability.
What will you bring to the role?
- Previous experience of working in the swimming pool industry would be desirable but not essential
- Previous experience of working in a mechanical/electrical industry would be advantageous but not essential
- Technical skills, practical thinking and a strong sales focus
- Knowledge of account management, or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high-paced environment.
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.
Why Join Us?
Your role will be office-based, working 37 hours a week within a close-knit and highly knowledgeable team. We are offering an annual salary of £30,000, depending on experience, plus a performance-related bonus.
- Competitive Pension Plan: Secure your future with our 4% pension contribution.
- Generous Holiday Allowance: Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
- Comprehensive Health Cash Plan: Our health cash plan helps cover everyday healthcare costs.
- Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint.
- Long Service Awards: Our long service awards recognise and reward your commitment to the company.
- Employee of the Season: Our Employee of the Season program acknowledges outstanding performance.
- Free Parking: Enjoy the convenience of free parking at our head office.
At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees.
Product Support Advisor Commercial Swimming Pool Products in Witney employer: Certikin International
Contact Detail:
Certikin International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Advisor Commercial Swimming Pool Products in Witney
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Certikin's products and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your technical skills and customer service experience can shine in the Product Support Advisor role.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or product initiatives. It shows you're engaged and eager to contribute to Certikin's success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role can set you apart from other candidates. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Product Support Advisor Commercial Swimming Pool Products in Witney
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any technical abilities you have in your application. Whether it's experience in the swimming pool industry or mechanical/electrical knowledge, we want to see how you can bring that expertise to our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Product Support Advisor role. We love seeing candidates who take this extra step!
Be Personable: Since this role involves liaising with customers, it’s important to showcase your interpersonal skills. Use your application to demonstrate how you build relationships and handle enquiries effectively. We’re all about great customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Certikin!
How to prepare for a job interview at Certikin International
✨Know Your Products
Before the interview, make sure you have a solid understanding of the commercial swimming pool products that Certikin offers. Familiarise yourself with their features, benefits, and any recent innovations. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Practice Customer Interactions
Since the role involves liaising with customers, practice how you would handle various customer scenarios. Think about how to effectively communicate technical information in a way that's easy to understand. Role-playing these interactions can boost your confidence and prepare you for real-life situations.
✨Showcase Problem-Solving Skills
Be ready to discuss specific examples where you've successfully solved technical issues or provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills can benefit Certikin.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows that you're not only interested in the position but also in contributing positively to the company culture.
