At a Glance
- Tasks: Lead incident response and maintain operational command in a critical security environment.
- Company: Join a high-profile operational command function in Milton Keynes.
- Benefits: Competitive daily rate, opportunity to work in a dynamic and impactful role.
- Other info: 12-month contract with potential for career growth in security operations.
- Why this job: Make real-time decisions that protect vital security operations.
- Qualifications: Must have DV Level Security Clearance and experience in high-pressure environments.
Location: Milton Keynes (full time onsite)
Duration: 12 Months
Rate: £700 - £800 per day (Inside IR35)
Start: ASAP
Overview: We are seeking an experienced SOC Duty Manager to join a high-profile operational command function supporting a critical security environment. As the SOC Duty Manager you will act as the on-shift operational commander, responsible for maintaining the single operational picture across multiple technology and security domains, leading integrated incident response activities, and making critical real-time operational decisions. The successful candidate will possess exceptional situational awareness, strong leadership capabilities, and the ability to coordinate multiple teams during high-pressure operational events.
Key Responsibilities:
- Act as the primary operational decision-maker during live incidents and service-impacting events.
- Lead integrated incident response activities across multiple operational teams.
- Maintain overall command and control of incidents from identification through to resolution.
- Ensure a single, accurate operational picture is maintained at all times.
- Assess operational events and determine appropriate response actions.
- Declare and manage Major Incidents where required.
- Act as the primary escalation point for operational teams during live incidents.
- Coordinate escalations to senior stakeholders and leadership teams as appropriate.
- Coordinate activities across Security Operations, Network Operations, Infrastructure, Physical Security, and supporting operational teams.
- Ensure effective communication and collaboration between technical and non-technical stakeholders.
- Drive timely decision-making and resource allocation during critical events.
- Oversee operational handovers and shift continuity.
- Ensure high-quality documentation, reporting, and event timelines are maintained.
- Support post-incident reviews and continuous improvement initiatives.
- Promote operational best practices and adherence to established procedures.
Skills & Experience:
Essential:
- DV Level Security Clearance
- Proven experience leading operational teams within a 24/7 mission-critical environment.
- Strong incident command and crisis management experience.
- Ability to coordinate multiple teams and stakeholders during complex operational events.
- Experience operating within high-pressure, real-time environments.
- Excellent communication, stakeholder management, and leadership skills.
- Strong situational awareness and structured decision-making capabilities.
- Ability to rapidly assess operational risks and make informed decisions.
Desirable:
- Experience within Security Operations Centres (SOC), Network Operations Centres (NOC), Command Centres, Defence, Government, or Critical National Infrastructure environments.
- Experience managing Major Incidents and operational escalations.
- Knowledge of cyber security, infrastructure, network operations, and physical security disciplines.
- ITIL, Incident Management, Operational Leadership, or related certifications.
If this role is of interest please email your CV to: joanne.stanley@certes.co.uk
Duty Manager in Milton Keynes employer: Certes
As a Configuration Business Analyst with Niche RMS experience, you will thrive in a dynamic hybrid work environment located in Warwickshire, where collaboration and innovation are at the forefront of our culture. We offer competitive rates, opportunities for professional growth, and a supportive team that values your contributions to shaping critical systems in the public sector. Join us to make a meaningful impact while enjoying the flexibility of remote work combined with engaging onsite interactions.
