At a Glance
- Tasks: Lead incident response and maintain operational command in a critical security environment.
- Company: Join a high-profile operational command function in Milton Keynes.
- Benefits: Competitive daily rate, opportunity to work in a dynamic and impactful role.
- Other info: 12-month contract with potential for career growth in security operations.
- Why this job: Make real-time decisions that protect vital security operations.
- Qualifications: Must have DV Level Security Clearance and experience in high-pressure environments.
Location: Milton Keynes (full time onsite)
Duration: 12 Months
Rate: £700 - £800 per day (Inside IR35)
Start: ASAP
Overview: We are seeking an experienced SOC Duty Manager to join a high-profile operational command function supporting a critical security environment. As the SOC Duty Manager you will act as the on-shift operational commander, responsible for maintaining the single operational picture across multiple technology and security domains, leading integrated incident response activities, and making critical real-time operational decisions. The successful candidate will possess exceptional situational awareness, strong leadership capabilities, and the ability to coordinate multiple teams during high-pressure operational events.
Key Responsibilities:
- Act as the primary operational decision-maker during live incidents and service-impacting events.
- Lead integrated incident response activities across multiple operational teams.
- Maintain overall command and control of incidents from identification through to resolution.
- Ensure a single, accurate operational picture is maintained at all times.
- Assess operational events and determine appropriate response actions.
- Declare and manage Major Incidents where required.
- Act as the primary escalation point for operational teams during live incidents.
- Coordinate escalations to senior stakeholders and leadership teams as appropriate.
- Coordinate activities across Security Operations, Network Operations, Infrastructure, Physical Security, and supporting operational teams.
- Ensure effective communication and collaboration between technical and non-technical stakeholders.
- Drive timely decision-making and resource allocation during critical events.
- Oversee operational handovers and shift continuity.
- Ensure high-quality documentation, reporting, and event timelines are maintained.
- Support post-incident reviews and continuous improvement initiatives.
- Promote operational best practices and adherence to established procedures.
Skills & Experience:
Essential:
- DV Level Security Clearance
- Proven experience leading operational teams within a 24/7 mission-critical environment.
- Strong incident command and crisis management experience.
- Ability to coordinate multiple teams and stakeholders during complex operational events.
- Experience operating within high-pressure, real-time environments.
- Excellent communication, stakeholder management, and leadership skills.
- Strong situational awareness and structured decision-making capabilities.
- Ability to rapidly assess operational risks and make informed decisions.
Desirable:
- Experience within Security Operations Centres (SOC), Network Operations Centres (NOC), Command Centres, Defence, Government, or Critical National Infrastructure environments.
- Experience managing Major Incidents and operational escalations.
- Knowledge of cyber security, infrastructure, network operations, and physical security disciplines.
- ITIL, Incident Management, Operational Leadership, or related certifications.
If this role is of interest please email your CV to: joanne.stanley@certes.co.uk
Duty Manager in Milton Keynes employer: Certes
As a Configuration Business Analyst with Niche RMS experience, you will thrive in a dynamic hybrid work environment located in Warwickshire, where collaboration and innovation are at the forefront of our culture. We offer competitive rates, opportunities for professional growth, and a supportive team that values your contributions to shaping critical systems in the public sector. Join us to make a meaningful impact while enjoying the flexibility of remote work combined with engaging onsite interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Milton Keynes
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Duty Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Certes. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Duty Manager candidates.
✨Directly Apply to Certes
Don’t forget to apply for the Duty Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Certes.
We think you need these skills to ace Duty Manager in Milton Keynes
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Certes. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Certes.
How to prepare for a job interview at Certes
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Certes.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Certes.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Certes.
