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- Tasks: Design and implement customer experience solutions using CCaaS technology.
- Company: Join Certes IT Service Solutions, a diverse and inclusive tech company.
- Benefits: Enjoy hybrid working with 2 days onsite in Cardiff and competitive pay.
- Why this job: Be part of a team that enhances customer interactions and drives innovation.
- Qualifications: Experience with CCaaS technology and Amazon Connect is essential.
- Other info: This role promotes equality and welcomes diverse applicants.
The predicted salary is between 50400 - 84000 £ per year.
Duration: 6 Months initially
Rate: £700 per day (possibly negotiable)
Location: Cardiff & remote - hybrid working (2 days per week onsite in Cardiff)
Start: ASAP
We require an Architect with CCaaS technology experience - essential.
This is a customer experience solution that provides the capabilities required to route inbound customer interactions to call center agents.
Also to possess Amazon Connect platform experience too - essential.
Desirable would be experience in NICE WFM too.
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Solutions Architect (CCaaS) in Cardiff employer: Certes IT Service Solutions
Contact Detail:
Certes IT Service Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (CCaaS) in Cardiff
✨Tip Number 1
Familiarise yourself with CCaaS technologies and the specific solutions they offer. Understanding how these systems enhance customer experience will help you articulate your value during discussions.
✨Tip Number 2
Gain hands-on experience with Amazon Connect, as it's a key requirement for this role. Consider setting up a trial account to explore its features and functionalities, which will give you practical insights to share in interviews.
✨Tip Number 3
Network with professionals in the CCaaS space, especially those who have worked with NICE WFM. Engaging in relevant forums or LinkedIn groups can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've successfully implemented customer experience solutions. Having concrete examples ready will demonstrate your expertise and problem-solving skills to potential employers.
We think you need these skills to ace Solutions Architect (CCaaS) in Cardiff
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with CCaaS technology and the Amazon Connect platform in your CV and cover letter. Use specific examples to demonstrate your expertise and how it relates to the role.
Tailor Your Application: Customise your CV and cover letter for this position. Address the key requirements mentioned in the job description, such as customer experience solutions and any relevant projects you've worked on.
Showcase Soft Skills: In addition to technical skills, highlight your soft skills that are essential for a Solutions Architect, such as communication, problem-solving, and teamwork. These are crucial for collaborating with call centre agents and stakeholders.
Proofread Your Documents: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Certes IT Service Solutions
✨Showcase Your CCaaS Expertise
Make sure to highlight your experience with CCaaS technologies during the interview. Be prepared to discuss specific projects where you've implemented these solutions and how they improved customer interactions.
✨Demonstrate Amazon Connect Knowledge
Since Amazon Connect experience is essential for this role, brush up on its features and functionalities. Be ready to explain how you've used it in past roles and any challenges you overcame while implementing it.
✨Familiarise Yourself with NICE WFM
While not mandatory, having knowledge of NICE Workforce Management (WFM) can set you apart. If you have experience with it, prepare to discuss how it integrates with CCaaS solutions and enhances operational efficiency.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about past experiences where you had to design solutions under pressure and be ready to share those stories.
