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- Tasks: Design and implement customer experience solutions using CCaaS technology.
- Company: Join a dynamic team focused on enhancing customer interactions.
- Benefits: Enjoy hybrid working with 2 days onsite in Cardiff and competitive pay.
- Why this job: Be part of a cutting-edge project that impacts customer service positively.
- Qualifications: Experience with CCaaS technology is essential for this role.
- Other info: This is a 6-month contract with potential for negotiation on rates.
The predicted salary is between 50000 - 84000 £ per year.
Duration: 6 Months initially
Rate: £700 per day (possibly negotiable)
Location: Cardiff & remote - hybrid working (2 days per week onsite in Cardiff)
Start: ASAP
We require an Architect with CCaaS technology experience - essential.
This is a customer experience solution that provides the capabilities required to route inbound customer interactions to call center agents.
Solutions Architect (CCaaS) employer: Certes IT Service Solutions
Contact Detail:
Certes IT Service Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (CCaaS)
✨Tip Number 1
Familiarise yourself with the latest CCaaS technologies and trends. Being well-versed in platforms like Genesys, Twilio, or Five9 can give you an edge during discussions with our team.
✨Tip Number 2
Network with professionals in the CCaaS space. Attend relevant webinars or local meetups to connect with others in the industry, which could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented CCaaS solutions. Highlighting your problem-solving skills and experience will demonstrate your capability to handle the role effectively.
✨Tip Number 4
Showcase your understanding of customer experience principles. Being able to articulate how CCaaS impacts customer satisfaction and operational efficiency will resonate well with us.
We think you need these skills to ace Solutions Architect (CCaaS)
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Solutions Architect, particularly in CCaaS technology. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to emphasise your experience with customer experience solutions and CCaaS technologies. Use specific examples that demonstrate your skills and achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of hybrid working and how you can contribute to the team both remotely and onsite in Cardiff.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Certes IT Service Solutions
✨Showcase Your CCaaS Expertise
Make sure to highlight your experience with CCaaS technologies during the interview. Be prepared to discuss specific projects where you've implemented these solutions and how they improved customer interactions.
✨Understand the Company’s Customer Experience Goals
Research the company’s approach to customer experience and be ready to discuss how your skills can align with their objectives. This shows that you’re not just interested in the role, but also in contributing to their success.
✨Prepare for Technical Questions
Expect technical questions related to architecture design and implementation of CCaaS solutions. Brush up on relevant frameworks and be ready to explain your thought process in solving complex problems.
✨Demonstrate Your Hybrid Working Adaptability
Since the role involves hybrid working, be prepared to discuss how you manage your time and productivity when working remotely. Share examples of how you’ve successfully collaborated with teams in a similar setup.
