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For Companies At a Glance
- Tasks: Handle customer calls and tickets, providing top-notch support.
- Company: Join a prestigious client in the Public Sector, making a real impact.
- Benefits: Earn £112.98 per day with potential for growth and development.
- Why this job: Gain valuable experience while working in a dynamic and supportive environment.
- Qualifications: Previous relevant experience in customer service or IT support is essential.
- Other info: This is a 4-month onsite role in Manchester, starting ASAP.
We are currently looking for a Service Desk Analyst to support one of our prestigious clients within the Public Sector.
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets.
Skills:
- Previous relevant work experience as a Service Desk Analyst.
Locations
Service Desk Analyst employer: Certes IT Service Solutions
Contact Detail:
Certes IT Service Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role involves direct interaction with clients. Practising how to handle difficult situations or complaints can help you feel more confident in the interview.
✨Tip Number 3
Research the specific public sector client you'll be supporting. Understanding their mission and values can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you've successfully resolved issues, as this will highlight your suitability for the position.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Desk Analyst position. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous work experience in customer service or IT support. Use specific examples to demonstrate your problem-solving skills and ability to handle customer queries.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are interested in the role and how your skills align with the needs of the company. Be sure to mention your availability to start ASAP.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certes IT Service Solutions
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Desk Analyst. Familiarise yourself with common issues faced in this role, such as handling customer calls and managing tickets. This will help you answer questions confidently.
✨Demonstrate Your Communication Skills
As a Service Desk Analyst, communication is key. Be prepared to showcase your ability to explain technical issues in simple terms. Practice articulating your thoughts clearly and concisely during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as a difficult customer or a high volume of tickets. Think of examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Research the Company and Its Clients
Understanding the company’s values and the public sector clients they serve can give you an edge. Show your enthusiasm for the role by discussing how your skills align with their mission and how you can contribute to their success.
