Service Applications Consultant Rate: £400-£450/day (Outside IR35) Length: 1 - 3 Months (short term, with potential extension) Location: Harrogate (remote/hybrid) Overview We are looking for a hands-on Service Delivery / Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity. This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place. This role will focus on embedding processes, improving support models, and producing clear, practical documentation. ________________________________________ Key Responsibilities * Develop and finalise SOPs, runbooks, and knowledge articles * Define and improve the Business Systems support operating model * Support implementation of a single support gateway * Improve and standardise ITSM processes (Jira / Service Management) * Review and document JML (Joiner / Mover / Leaver) processes * Support post-migration / transition stabilisation activities * Document vendor onboarding and support impact approaches ________________________________________ Key Deliverables * SOP pack and knowledge base * Support operating model documentation * JML process documentation * Vendor onboarding and impact templates * ITSM / Jira process guidance * Recommendations for a sustainable operating model ________________________________________ Experience Required * Background in Service Delivery, IT Operations, or Business Systems * Strong experience creating SOPs and process documentation * Hands-on experience with ITSM tools (e.g. Jira, ServiceNow) * Experience improving support models and stabilising operations * Understanding of JML processes and service governance Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations. TPBN1_UKTJ
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Certes IT Service Solutions Recruitment Team
