At a Glance
- Tasks: Lead operations in a high-pressure environment while coordinating incident responses.
- Company: Join a dynamic team at Hanslope Park focused on security operations.
- Benefits: Competitive salary, career development, and the chance to work in a vital role.
- Other info: 24x7 shift rota with opportunities for growth in a fast-paced setting.
- Why this job: Be the operational commander in a critical security environment and make impactful decisions.
- Qualifications: Strong leadership skills and a basic understanding of technical operations.
The predicted salary is between 45000 - 45000 £ per year.
Location: Hanslope Park (onsite)
Clearance: DV (Developed Vetting) required
Shift Pattern: 24x7 shift rota
Overview
We are recruiting for a Duty Manager to operate within a live, high-pressure operational control environment. This is a blended role combining operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making. In simple terms, this role suits someone who can act as an operational commander with enough technical awareness to ask the right questions and control the room.
Key Responsibilities
- Maintain a single operational picture across cyber, network, service, and physical domains
- Monitor live environments and assess alerts and incidents in real time
- Perform initial triage and validation of alerts to reduce noise and structure incidents
- Control escalation pathways and prioritisation of incidents
- Coordinate across SOC, NOC, infrastructure, and security teams
- Support or initiate major incident management activities
- Maintain logs, dashboards, and accurate operational records
- Deliver clear handovers and continuous situational awareness across shifts
Capability Profile
This role is intentionally balanced:
- 60% Operational Leadership / Coordination
- 40% Technical Awareness / Triage Capability
The focus is not on deep technical expertise, but on the ability to understand, assess, and direct activity effectively in a live environment.
Essential Skills
Security Operations Manager employer: Certes IT Service Solutions
At Hanslope Park, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Our commitment to employee growth is evident through continuous training opportunities and a collaborative environment where operational leadership meets technical awareness. Working onsite in a high-pressure setting, you will be part of a dedicated team that values your contributions and offers unique advantages such as a comprehensive benefits package and the chance to make a meaningful impact in national security.
Contact Details:
Certes IT Service Solutions Recruitment Team
