At a Glance
- Tasks: Lead operations in a high-pressure environment while coordinating incident responses.
- Company: Join a dynamic team at Certes Computing, committed to equality and diversity.
- Benefits: Enjoy a balanced shift pattern with clear weekends and ample rest days.
- Other info: Ideal for those with leadership experience in a 24x7 operational setting.
- Why this job: Make a real impact by overseeing critical operations and decision-making.
- Qualifications: Experience in SOC/NOC workflows and strong coordination skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Hanslope Park (onsite)
Clearance: DV (Developed Vetting) required
Shift Pattern: 24x7 shift rota
Overview
We are recruiting for a Duty Manager to operate within a live, high-pressure operational control environment. This is a blended role combining operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making. In simple terms, this role suits someone who can act as an operational commander with enough technical awareness to ask the right questions and control the room.
Key Responsibilities
- Maintain a single operational picture across cyber, network, service, and physical domains
- Monitor live environments and assess alerts and incidents in real time
- Perform initial triage and validation of alerts to reduce noise and structure incidents
- Control escalation pathways and prioritisation of incidents
- Coordinate across SOC, NOC, infrastructure, and security teams
- Support or initiate major incident management activities
- Maintain logs, dashboards, and accurate operational records
- Deliver clear handovers and continuous situational awareness across shifts
Capability Profile
This role is intentionally balanced:
- 60% Operational Leadership / Coordination
- 40% Technical Awareness / Triage Capability
The focus is not on deep technical expertise, but on the ability to understand, assess, and direct activity effectively in a live environment.
Essential Skills & Experience
- Understanding of SOC and NOC workflows, including alert triage and escalation paths
- Ability to interpret:
- Monitoring alerts (availability, performance, security)
- Logs and dashboards at a high level
- Awareness of:
- Incident severity, impact, and prioritisation
- Experience working within a 24x7 operational or control room environment
- Strong coordination and decision-making capability in time-critical situations
Ideal Candidate Background
- Former Major Incident Manager with some technical exposure
- Senior SOC/NOC Analyst with leadership or coordination experience
- Service operations lead within a 24x7 control room environment
Shift Pattern
5 Week rotation: 4 weeks of 12-hour shifts, 1 week of Days (Mon-Fri). Provides Continuous improvements - business growth and resource cover. Provides 3 clear weekends out of 5 and plenty of rest days. Day shift 7am to 7pm / Night shift 7pm to 7am - Shift Rota starts 4 nights 3 off / 3 days 2 off (48hrs) / 3 nights 4 off / 4 days 6 off / 5 m-f days and then it repeats.
If you are interested, please reach out to Nathan at Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Security and Operations Manager (Permanent) in Northampton employer: Certes IT Service Solutions
At Certes Computing, we pride ourselves on being an exceptional employer, particularly for the role of Security and Operations Manager at our Hanslope Park location. Our commitment to employee growth is evident through our supportive work culture, which fosters collaboration and innovation in a high-pressure environment. With a focus on continuous improvement and a well-structured shift pattern that ensures work-life balance, we offer a unique opportunity for professionals to thrive while making a meaningful impact in operational leadership.
Contact Details:
Certes IT Service Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security and Operations Manager (Permanent) in Northampton
✨Join Security Community Events
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Certes IT Service Solutions. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Certes IT Service Solutions
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We think you need these skills to ace Security and Operations Manager (Permanent) in Northampton
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Certes IT Service Solutions. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Certes IT Service Solutions.
How to prepare for a job interview at Certes IT Service Solutions
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Certes IT Service Solutions.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Certes IT Service Solutions.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Certes IT Service Solutions.
