At a Glance
- Tasks: Support and improve business systems while creating clear documentation and processes.
- Company: Join a forward-thinking company focused on service delivery and IT operations.
- Benefits: Competitive daily rate, flexible remote/hybrid work, and potential for contract extension.
- Other info: Short-term contract with opportunities for growth and development.
- Why this job: Make a real impact by stabilising operations and enhancing support models.
- Qualifications: Experience in IT operations, service delivery, and creating process documentation.
The predicted salary is between 40000 - 45000 £ per year.
We are looking for a hands-on Service Delivery / Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity. This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place. This role will focus on embedding processes, improving support models, and producing clear, practical documentation.
Key Responsibilities- Develop and finalise SOPs, runbooks, and knowledge articles
- Define and improve the Business Systems support operating model
- Support implementation of a single support gateway
- Improve and standardise ITSM processes (Jira / Service Management)
- Review and document JML (Joiner / Mover / Leaver) processes
- Support post-migration / transition stabilisation activities
- Document vendor onboarding and support impact approaches
- SOP pack and knowledge base
- Support operating model documentation
- JML process documentation
- Vendor onboarding and impact templates
- ITSM / Jira process guidance
- Recommendations for a sustainable operating model
- Background in Service Delivery, IT Operations, or Business Systems
- Strong experience creating SOPs and process documentation
- Hands-on experience with ITSM tools (e.g. Jira, ServiceNow)
- Experience improving support models and stabilising operations
- Understanding of JML processes and service governance
Senior IT Applications Support Engineer in Harrogate employer: Certes IT Service Solutions
At Certes Computing, we pride ourselves on being an excellent employer that values diversity and promotes a collaborative work culture. Our Harrogate location offers a flexible remote/hybrid working environment, allowing you to balance your professional and personal life while contributing to meaningful projects. We provide ample opportunities for employee growth and development, ensuring that you can enhance your skills and advance your career in a supportive atmosphere.
Contact Details:
Certes IT Service Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Applications Support Engineer in Harrogate
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We think you need these skills to ace Senior IT Applications Support Engineer in Harrogate
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Certes IT Service Solutions, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Certes IT Service Solutions can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Certes IT Service Solutions will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Certes IT Service Solutions
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Certes IT Service Solutions. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Certes IT Service Solutions.
