At a Glance
- Tasks: Support and improve business systems while creating clear documentation and processes.
- Company: Join a forward-thinking company focused on service delivery and IT operations.
- Benefits: Competitive daily rate, flexible remote/hybrid work, and potential for contract extension.
- Other info: Opportunity to work with cutting-edge ITSM tools and improve support models.
- Why this job: Make a real impact by stabilising and enhancing business systems in a dynamic environment.
- Qualifications: Experience in service delivery, IT operations, and creating process documentation.
We are looking for a hands-on Service Delivery / Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity. This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place. This role will focus on embedding processes, improving support models, and producing clear, practical documentation.
Key Responsibilities- Develop and finalise SOPs, runbooks, and knowledge articles
- Define and improve the Business Systems support operating model
- Support implementation of a single support gateway
- Improve and standardise ITSM processes (Jira / Service Management)
- Review and document JML (Joiner / Mover / Leaver) processes
- Support post-migration / transition stabilisation activities
- Document vendor onboarding and support impact approaches
- SOP pack and knowledge base
- Support operating model documentation
- JML process documentation
- Vendor onboarding and impact templates
- ITSM / Jira process guidance
- Recommendations for a sustainable operating model
- Background in Service Delivery, IT Operations, or Business Systems
- Strong experience creating SOPs and process documentation
- Hands-on experience with ITSM tools (e.g. Jira, ServiceNow)
- Experience improving support models and stabilising operations
- Understanding of JML processes and service governance
Senior Application Support Engineer in Harrogate employer: Certes IT Service Solutions
At Certes Computing, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our remote/hybrid working model in Harrogate provides flexibility, while our commitment to employee growth ensures that you will have opportunities to enhance your skills and advance your career. Join us for a meaningful role where your contributions directly impact the improvement of our Business Systems support function.
Contact Details:
Certes IT Service Solutions Recruitment Team
