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For Companies At a Glance
- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a growing FTSE100 company with 83 locations across the UK.
- Benefits: Enjoy flexible hours, £12/hour pay, health plans, discounts, and 20 days annual leave.
- Why this job: Be part of a supportive culture focused on safety, personal development, and career growth.
- Qualifications: No experience needed; just bring your customer service skills and a positive attitude.
- Other info: Annual Volunteering Day and opportunities for internal career progression through our Retail Academy.
We currently have an opportunity for a Retail Sales Assistant to work 16 hours a week in our outlet at Square & Compass ., Using your excellent customer service skills, you will be responsible for serving our customers and going the extra mile to exceed their expectations.
Complying with company policy in relation to health and safety, cash management and stock management, you’ll play your part in ensuring the store remains compliant, and that its sales targets are continuously achieved.
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A good appreciation of customer service
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No experience necessary as full training will be given
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Hardworking and reliable
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Polite and professional
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In order to comply with petrol licencing regulations you must be over 18, You’ll have some customer service experience and excellent interpersonal skills. Ideally you will have experience of working with a retail store with the ability to deliver success in an enthusiastic and positive manner.
What you’ll receive
Interested? What is in it for you :
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Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio and lots more
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The salary for this role is £12.00 per hour (the Real Living Wage)
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Flexible working hours per week
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20 days annual leave (pro-rata)
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Access to our Discount scheme
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Pension contributions
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Life Assurance (Up to 4 times annual salary)
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We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives
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Focus on personal development and talent mean we are able to support our colleagues to thrive within a fast paced environment
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Annual Volunteering Day, The salary for this role is £12.00 per hour (the Real Living Wage). You’ll also receive other benefits including our discount schemes, pension contributions and a commitment to your personal and professional development.
We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. This, teamed with many programs of learning, development and talent nurture mean we are able to support our colleagues to thrive within a fast paced environment.
Working for us :
Our network of 83 locations UK wide offers an opportunity to progress within an organisation that is part of a FTSE100 company who have demonstrated consistent growth for many years. Our partnerships with Spar, Shell and Gulf enable Certas Energy to deliver growth in all areas of the business. In 2021 we launched our Retail Academy, a programme to support internal career progression within our retail and wider business.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an equal opportunities employer.
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Retail Customer Service Assistant employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or even in everyday situations. This will demonstrate that you understand the importance of exceeding customer expectations.
✨Tip Number 2
Familiarize yourself with the company's values and safety initiatives, like Safety F1rst and Doing the Right Thing. Being able to discuss these during your conversation will show that you're aligned with their culture and committed to compliance and safety.
✨Tip Number 3
Highlight any experience you have in retail or customer-facing roles, even if it's informal. If you’ve helped friends or family with their businesses or volunteered in customer service settings, mention these experiences to showcase your interpersonal skills.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding working hours. Since the role offers flexible working hours, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service skills in your application. Mention any relevant experience, even if it's informal, and how you go the extra mile to meet customer needs.
Show Enthusiasm for Retail: Express your enthusiasm for working in a retail environment. Talk about why you enjoy interacting with customers and how you can contribute positively to the team.
Demonstrate Reliability: Since reliability is key for this role, include examples that showcase your dependability. This could be from previous jobs, volunteer work, or school projects where you met deadlines and fulfilled responsibilities.
Tailor Your CV: Customize your CV to align with the job description. Highlight any relevant skills or experiences that match the requirements, such as interpersonal skills and compliance with health and safety regulations.
How to prepare for a job interview at Certas Energy
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've gone above and beyond for customers in the past. Highlight your interpersonal skills and how they contribute to a positive shopping experience.
✨Understand Company Policies
Familiarize yourself with the company's health and safety policies, cash management, and stock management practices. This shows that you are serious about compliance and can help maintain the store's standards.
✨Demonstrate Reliability and Hard Work
The job description mentions the importance of being hardworking and reliable. Be ready to discuss instances where you've demonstrated these qualities in previous roles or situations, even if they are not directly related to retail.
✨Express Enthusiasm for Retail
Convey your enthusiasm for working in a retail environment. Talk about what excites you about the role and how you can contribute positively to the team and the store's success.
