At a Glance
- Tasks: Be the key link between residents and our teams, ensuring smooth communication and support.
- Company: Join Next Energy, a leading name in renewable energy and eco-friendly home solutions.
- Benefits: Enjoy a competitive salary, company van, 20 holidays, and exciting employee perks.
- Other info: Join a diverse team that values personal development and offers great career progression.
- Why this job: Make a real difference by helping residents feel informed and supported during projects.
- Qualifications: Experience in customer-facing roles, especially in social housing or related sectors.
The predicted salary is between 31500 - 38500 £ per year.
Be the Trusted Link Between Customers and Greener Homes – Join Next Energy as a Customer Liaison Officer.
Business Area: Next Energy
Excellent Salary + Company van
West Midlands Region
Previous social housing / renewable energy / Eco/ Retrofit experience essential.
Established in 2016 in Merseyside, Next Energy is a PAS2030-certified and Trustmark-verified retrofit installer, delivering all permissible fabric and renewable heating measures to domestic properties. With a highly skilled and experienced workforce, we have grown to become one of the most reputable, reliable specialists within the UK renewable, heating, and insulation sectors. We work with utility companies, local authorities, housing associations and directly with homeowners to make homes warmer and more affordable.
Role Overview
We are seeking a proactive and compassionate Customer Liaison Officer to act as the key link between residents and our operational teams during the delivery of work. This role is central to ensuring residents feel informed, supported, and confident throughout each stage of the project, helping to create a positive customer experience from start to finish. Working closely with site and office teams, you will play an important role in coordinating communication, resolving concerns efficiently, and ensuring that resident feedback is used to continuously improve service delivery. You will be responsible for maintaining clear and accurate records, supporting performance reporting, and helping the wider team understand the customer perspective. This position is well suited to someone with strong interpersonal skills who can remain calm and solution-focused in sensitive situations. You will be joining a supportive organisation that values professionalism, teamwork, and personal development, offering training opportunities, employee benefits, and a working environment that recognises and rewards contribution.
Main Responsibilities
- Be the main point of contact for residents, keeping them informed about timelines, work, and any changes. Handle queries and concerns professionally and promptly.
- Help residents understand the nature and benefits of the work being done, keeping residents engaged throughout the project.
- Provide support and reassurance, especially to vulnerable residents or those feeling anxious about the work.
- Liaise with site/office teams to ensure smooth co-ordination and ensure any customer issues are resolved.
- Attend site/office meetings, providing insights to help improve service delivery.
- Keep detailed records of resident interactions and concerns. Collate relevant documentation and customer satisfaction data to support performance reporting and continuous improvement.
What we’ll need from you
- Experience in a customer-facing role, ideally within social housing or a related sector.
- Ability to manage concerns, complaints and conflict situations professionally and effectively.
- Strong interpersonal skills with a calm, empathetic, and solution-focused approach.
- Highly organized with strong attention to detail and the ability to manage competing priorities.
- Proactive and self-motivated, with the ability to anticipate issues and take initiative.
- Confident working collaboratively with diverse teams, residents, and stakeholders.
- Valid UK Driving License.
What you’ll get from us
- We value our employees and provide a number of benefits, supports, and any training required to support in development and progression.
- Employee Assistance Programme.
- Extensive discounts from loved brands and major retailers via perkbox.
- 20 holidays + bank holidays and a fully paid Christmas shutdown period.
- Potential to win awards such as Employee of the Month and Quarterly outstanding performance.
- Work events such as awards evenings, summer and Christmas parties.
- Length of service rewards.
Equal Opportunities Statement
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only. If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
Customer Liasion Officer in Oldbury employer: Certas Energy
Certas Energy is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Product Lead in Norwich, you will benefit from a competitive salary, comprehensive benefits, and ample opportunities for professional growth and travel, making it an ideal environment for those seeking meaningful and rewarding employment in the transport and logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liasion Officer in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Certas Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Certas Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liasion Officer in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Certas Energy:Your cover letter is your chance to shine! Tell us why you want to work at Certas Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Certas Energy!
How to prepare for a job interview at Certas Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
