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- Tasks: Lead a dynamic sales and service team to exceed customer expectations.
- Company: Join Certas Energy, a leader in the energy sector with a focus on performance.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and community volunteering day.
- Why this job: Make a real impact by driving team success and delivering exceptional customer experiences.
- Qualifications: Proven leadership experience in customer service or sales, strong coaching skills.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a dynamic leader with a passion for driving performance and delivering exceptional customer experiences? Join Certas Energy as a Team Manager and lead our Domestic Sales & Service team to success.
What you'll do:
- As Team Manager, you'll be responsible for leading a high-performing frontline sales and service team. Your focus will be on:
- Motivating and engaging your team to consistently exceed expectations
- Coaching individuals to deliver top-tier customer service and meet commercial targets, including upselling and cross-selling
- Managing performance, behaviours, and development in line with company standards
- Ensuring full compliance with internal policies and procedures
What we're looking for:
- We're seeking a confident leader who thrives in a fast-paced, customer-focused environment. You'll bring:
- Proven experience in leading customer service and/or sales teams
- Strong coaching and people management skills
- A commercial mindset with a focus on performance and results
- Excellent communication and collaboration abilities
- Resilience, persistence, and a solutions-driven approach
- Minimum GCSEs in Maths and English
What we offer:
- At Certas Energy, we reward your hard work with a comprehensive benefits package:
- Competitive salary + excellent OTE potential
- 25 days holiday (plus bank holidays) rising to 26 after 2 years service
- Access to Certas Energy group discount scheme
- Option to buy, sell, or carry over annual leave
- Company pension & life assurance (4x salary)
- Annual volunteering day to give back to your community
Equal Opportunities Statement: We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only. If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
Contact Centre Team Manager in Manchester employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Certas Energy. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about specific examples from your past experiences that highlight your coaching skills and ability to drive performance.
✨Tip Number 3
Show off your people skills! During the interview, focus on how you engage and motivate your team. Share stories that demonstrate your communication abilities and how you've successfully managed performance in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Contact Centre Team Manager in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and engaged your team in the past, so share specific examples that showcase your leadership style.
Focus on Customer Service: Since this role is all about delivering exceptional customer experiences, be sure to emphasise your customer service skills. Tell us about times when you’ve coached individuals to achieve top-tier service and how you’ve met commercial targets.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the Team Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Certas Energy
✨Know Your Stuff
Before the interview, make sure you understand Certas Energy's values and how they align with your leadership style. Familiarise yourself with their customer service approach and think about how you can motivate a team to exceed expectations.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Be ready to discuss specific situations where your coaching led to improved performance or customer satisfaction. This will demonstrate your ability to develop talent within the team.
✨Demonstrate Your Commercial Mindset
Think about how you can contribute to the company's commercial goals. Bring examples of how you've previously driven sales or improved service metrics. Highlight your experience with upselling and cross-selling to show you're results-oriented.
✨Engage in Active Listening
During the interview, practice active listening. This means not just hearing the questions but understanding them fully. Respond thoughtfully and ask clarifying questions if needed. This shows your communication skills and that you value collaboration.
