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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales performance.
- Company: Join Certas Energy, a leader in the energy sector with a focus on teamwork.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and annual volunteering day.
- Why this job: Make a real impact by motivating your team and exceeding customer expectations.
- Qualifications: Experience in leading sales or customer service teams and strong coaching skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a dynamic leader with a passion for driving performance and delivering exceptional customer experiences? Join Certas Energy as a Team Manager and lead our Domestic Sales & Service team to success.
As Team Manager, you'll be responsible for leading a high-performing frontline sales and service team. Your focus will be on:
- Motivating and engaging your team to consistently exceed expectations
- Coaching individuals to deliver top-tier customer service and meet commercial targets, including upselling and cross-selling
- Managing performance, behaviours, and development in line with company standards
- Ensuring full compliance with internal policies and procedures
We're seeking a confident leader who thrives in a fast-paced, customer-focused environment. You'll bring:
- Proven experience in leading customer service and/or sales teams
- Strong coaching and people management skills
- A commercial mindset with a focus on performance and results
- Excellent communication and collaboration abilities
- Resilience, persistence, and a solutions-driven approach
- Minimum GCSEs in Maths and English
At Certas Energy, we reward your hard work with a comprehensive benefits package:
- Competitive salary + excellent OTE potential
- 25 days holiday (plus bank holidays) rising to 26 after 2 years service
- Access to Certas Energy group discount scheme
- Option to buy, sell, or carry over annual leave
- Company pension & life assurance (4x salary)
- Annual volunteering day to give back to your community
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
Contact Centre Team Manager in Liverpool employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Certas Energy. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about specific examples from your past experiences that demonstrate your skills in coaching and motivating teams.
✨Tip Number 3
Show off your commercial mindset! Be ready to discuss how you've driven performance and met targets in previous roles. Highlight any successful upselling or cross-selling strategies you've implemented.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Contact Centre Team Manager in Liverpool
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and engaged your team in the past, so share specific examples that showcase your leadership style.
Focus on Customer Service: Since this role is all about delivering exceptional customer experiences, be sure to emphasise your customer service skills. Talk about how you've coached others to provide top-tier service and any successes you've had in upselling or cross-selling.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you're a great fit for the Team Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Certas Energy
✨Know Your Stuff
Before the interview, make sure you understand Certas Energy's values and what they stand for. Familiarise yourself with their customer service approach and sales strategies. This will help you demonstrate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to highlight your leadership style. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Coaching Ability
Be ready to discuss your coaching techniques. Think of specific instances where you've helped team members improve their performance or customer service skills. This shows that you can develop talent and drive results.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team's current challenges or how success is measured in the role. This not only shows your interest but also gives you insight into what to expect if you join the team.
