Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and maximise sales opportunities through various communication channels.
- Company: Join Certas Energy, a leading company in the fuel and lubricants industry.
- Benefits: Enjoy competitive salary, commission, 25 days holiday, and a company pension.
- Why this job: Be part of a dynamic team that values your growth and offers real career development.
- Qualifications: Contact centre experience and strong communication skills are preferred.
- Other info: Join a supportive environment with access to training and development programmes.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Customer Service Advisors to join our Domestic Sales & Service team, in our Larbert HQ, Monday to Friday between the hours of 8am-5pm. As a Customer Service Advisor, you will deliver a great customer experience and maximise sales opportunities whilst working compliantly, following company policies and procedures. You will ensure a thorough understanding of company products and services, offering additional products to meet the needs of the customer.
Our Customer Service Advisors are responsible for maintaining the relationships of our Domestic customer base, handling inbound contact (calls, email, web-chat and other channels as appropriate), putting the customer first, negotiating sales prices, and ensuring the cross-selling of other relevant products and services.
As a Customer Service Advisor for Certas Energy, you'll have access to:
- Competitive salary
- Commission
- 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
- Certas Energy group discount scheme
- Option to purchase additional, sell and/or carry annual leave
- Company Pension
- Life assurance (4x salary)
- Annual volunteering day
We are looking for candidates with:
- Contact Centre experience is desirable
- A proven track record in telephone selling and up / cross selling
- Self-confidence and good interpersonal skills
- High degree of self-motivation and time management
- Resilience, persistence and hardworking attitude
- Target driven / results orientated
- Able to build the appropriate level of professional rapport with customers
- Ability to handle customer objections assertively
- Empathy in managing customer interactions
- Good listening skills
- Excellent verbal communication skills
- GCSE Maths and English a requirement
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual homeowners, farmers, small or large businesses. Also essential to our business are our management teams and colleagues within Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It's also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.
Customer Service Advisor in Larbert employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Larbert
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Certas Energy's products and services. This way, you can show off your knowledge and impress them with how well you understand their offerings.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling objections and negotiating sales prices during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've successfully cross-sold or up-sold in previous roles. This will demonstrate your ability to maximise sales opportunities and put the customer first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Certas Energy.
We think you need these skills to ace Customer Service Advisor in Larbert
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Customer Service Advisor role. We want to see how you can bring your unique flair to our Domestic Sales & Service team!
Show Off Your Communication Skills: Since you'll be handling various customer interactions, it's crucial to demonstrate your excellent verbal communication skills in your application. Use clear and concise language to show us you can connect with customers effectively.
Highlight Your Sales Experience: If you've got a background in telephone selling or up/cross selling, make sure to shout about it! We love seeing candidates who can maximise sales opportunities while putting the customer first.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Certas Energy
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s products and services. Familiarise yourself with their offerings so you can confidently discuss how they meet customer needs. This will show that you're genuinely interested and prepared.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Reflect back what they say and ask clarifying questions if needed. This not only shows you’re attentive but also helps you respond more effectively to their queries.
✨Showcase Your Sales Skills
Be ready to share specific examples of your experience in telephone selling and cross-selling. Prepare a couple of success stories where you turned a potential objection into a sale. This will highlight your ability to maximise sales opportunities while putting the customer first.
✨Emphasise Empathy and Resilience
Customer service can be challenging, so be prepared to discuss how you handle difficult situations. Share examples of how you've managed customer objections with empathy and resilience. This will demonstrate your ability to maintain professionalism and build rapport, even under pressure.
