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- Tasks: Deliver exceptional customer service and maximise sales opportunities through various communication channels.
- Company: Join Certas Energy, a leading company in the fuel and lubricants sector.
- Benefits: Enjoy competitive salary, commission, 25 days holiday, and a company pension.
- Why this job: Be part of a dynamic team that values your growth and offers real career development.
- Qualifications: Contact centre experience and strong interpersonal skills are preferred.
- Other info: Work in a supportive environment with access to training and development programmes.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for Customer Service Advisors to join our Domestic Sales & Service team, in our Larbert HQ, Monday to Friday between the hours of 8am-5pm. As a Customer Service Advisor, you will deliver a great customer experience and maximise sales opportunities whilst working compliantly, following company policies and procedures.
Your responsibilities will include:
- Ensuring you have a thorough understanding of company products and services.
- Offering additional products to meet the needs of the customer.
- Supporting with email management and web chat where required.
- Maintaining the relationships of our Domestic customer base.
- Handling inbound contact (calls, email, web-chat and other channels as appropriate).
- Negotiating sales prices and ensuring the cross selling of other relevant products and services.
As a Customer Service Advisor for Certas Energy, you'll have access to:
- Competitive salary
- Commission
- 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
- Certas Energy group discount scheme
- Option to purchase additional, sell and/or carry annual leave
- Company Pension
- Life assurance (4x salary)
- Annual volunteering day
We are looking for candidates with:
- Contact Centre experience is desirable
- A proven track record in telephone selling and up / cross selling
- Self-confidence and good interpersonal skills
- High degree of self-motivation and time management
- Resilience, persistence and hardworking attitude
- Target driven / results orientated
- Able to build the appropriate level of professional rapport with customers
- Ability to handle customer objections assertively
- Empathy in managing customer interactions
- Good listening skills
- Excellent verbal communication skills
- GCSE Maths and English a requirement
Company Information: We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
Locations
Customer Service Advisor in Larbert, Scotland employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Larbert, Scotland
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Certas Energy's products and services. This way, you can show off your knowledge and impress them with how well you understand their offerings.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling objections and negotiating sales prices during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your ability to build rapport with customers and achieve sales targets. These stories will make you stand out in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Certas Energy team!
We think you need these skills to ace Customer Service Advisor in Larbert, Scotland
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you have a solid understanding of our products and services. This will help you tailor your application and show us that you're genuinely interested in the role.
Show Off Your Skills: Highlight your contact centre experience and any sales achievements you've had. We want to see how you can bring your skills to the table and help us deliver an amazing customer experience.
Be Personable: When writing your application, let your personality shine through! We’re looking for someone who can build rapport with customers, so don’t be afraid to show us your friendly side.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Certas Energy
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Certas Energy's products and services. This will not only help you answer questions confidently but also show that you're genuinely interested in the role. Brush up on their offerings and think about how you can cross-sell or upsell them to customers.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about scenarios where you've successfully handled objections or built rapport with customers. Practising your responses will help you articulate your experiences clearly and demonstrate your skills effectively.
✨Show Off Your People Skills
As a Customer Service Advisor, you'll need to connect with customers quickly. During the interview, highlight your interpersonal skills and give examples of how you've managed customer interactions with empathy. Remember, it's all about putting the customer first!
✨Be Results-Driven
Certas Energy is looking for someone who is target-driven and results-oriented. Be prepared to discuss your past achievements in sales and how you've met or exceeded targets. Use specific numbers or examples to illustrate your success and show that you're motivated to achieve great results.