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For Companies At a Glance
- Tasks: Be the face of our store, delighting customers and managing stock.
- Company: Join Certas Energy, a growing FTSE100 company with strong partnerships.
- Benefits: Enjoy flexible hours, staff discounts, health plans, and life assurance.
- Why this job: Great opportunity for career growth in a supportive environment.
- Qualifications: Customer service skills needed; retail experience is a bonus but not required.
- Other info: Must be 18+ due to licensing regulations; full training provided.
About the Role
You will be the face of our store, providing great service and going the extra mile to delight our customers. From handling transactions to managing stock and ensuring health & safety compliance, you will help keep our store running smoothly and successfully.
About You
You bring enthusiasm, positivity, and a customer-first attitude. While retail experience is a bonus, it is not essential – we will give you all the training you need to succeed.
Working with Certas Energy
Certas Energy is part of a FTSE100 company with a record of growth. Our partnerships with Spar, Esso, and Gulf fuel our success, and our Retail Academy supports internal career progression across the business.
Ready to take the next step? Apply today!
Join our Team as a Retail Customer Service Assistant
Location: Bradbury
Hours: 28 per Week
Are you enthusiastic about delivering great customer service? Are you looking for a flexible role with real career potential?
We currently have an exciting opportunity for a Retail customer service assistant to join our team in our petrol filling station/store.
What We are Looking For
- Excellent customer service skills.
- Retail experience desirable but not essential, as full training provided.
- Hardworking, dependable, and eager to learn.
- Polite, professional, and friendly.
- Must be eighteen or over (due to petrol licensing regulations) and lone working requirements.
- £12.60 per hour – the Real Living Wage.
- Flexible working hours, you must be available to work various shifts over 7 days.
- Access to our Simply Health plan (includes dental, physio, remote GP & more).
- Staff discount scheme.
- Pension contributions.
- Life Assurance (up to four times annual salary).
- Long service awards after 2 years.
- Apprenticeships schemes available.
- Industry leading training platform.
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Customer Service Assistant (Nights) employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the products and services offered at Certas Energy. Knowing the ins and outs of what you’ll be selling can help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have before the interview. Whether it’s a phone call or a casual chat, showing that you can communicate well and maintain a positive attitude will set you apart.
✨Tip Number 3
Be prepared to discuss your availability during the interview. Since the role requires flexible working hours, showing that you are willing to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Research the company culture at Certas Energy. Understanding their values and commitment to customer service will allow you to align your answers with what they’re looking for, demonstrating that you’re a great fit for their team.
We think you need these skills to ace Customer Service Assistant (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience, even if it's informal. Emphasise skills like communication, teamwork, and problem-solving, which are crucial for a Customer Service Assistant role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Certas Energy and how your positive attitude aligns with their customer-first approach.
Highlight Flexibility: Since the role requires flexible working hours, make sure to mention your availability in your application. This shows that you are willing to adapt to the needs of the business.
Show Willingness to Learn: Express your eagerness to learn and grow within the company. Mention any relevant training or development opportunities you are interested in, as this aligns with Certas Energy's commitment to internal career progression.
How to prepare for a job interview at Certas Energy
✨Show Your Enthusiasm
Make sure to convey your enthusiasm for customer service during the interview. Share examples of how you've gone the extra mile for customers in the past, even if it's from a different context.
✨Demonstrate a Customer-First Attitude
Prepare to discuss what excellent customer service means to you. Think of specific scenarios where you prioritised customer needs and how that positively impacted their experience.
✨Highlight Your Willingness to Learn
Since retail experience isn't essential, emphasise your eagerness to learn and adapt. Mention any previous training or skills that showcase your ability to pick up new tasks quickly.
✨Be Professional and Friendly
During the interview, maintain a polite and friendly demeanour. This will reflect the qualities they are looking for in a Customer Service Assistant and help you make a positive impression.