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For Companies At a Glance
- Tasks: Lead a dynamic team to drive performance and enhance customer experiences.
- Company: Join Certas Energy, a leader in the energy sector with a vibrant culture.
- Benefits: Enjoy a competitive salary, work-life balance, and career development opportunities.
- Why this job: Make a real impact by leading a passionate team in a fast-paced environment.
- Qualifications: Proven leadership skills and a passion for customer service.
- Other info: Full-time role with a supportive team and growth potential.
The predicted salary is between 36000 - 60000 £ per year.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Warrington HQ | Full-Time | Monday to Friday, 8am-5pm | Saturday rota (Sept-March)
Are you a dynamic leader with a passion for driving performance and delivering exceptional customer experiences? Join Certas Energy as a Team Manager and lead our Domestic Sales & Service team to success.
What you'll do:
As Team Manager, you'll be responsible for leading a...
Contact Centre Team Manager employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Certas Energy on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your leadership style aligns with driving performance and delivering exceptional customer experiences. We want to show them we’re the perfect fit!
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples where you’ve led a team to success or improved customer satisfaction. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Certas Energy family.
We think you need these skills to ace Contact Centre Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Manager role. Highlight your leadership experience and any achievements in driving performance, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can lead our Domestic Sales & Service team to success. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, focus on your previous roles that involved team management or customer service. We want to see how your past experiences can contribute to our team's success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Certas Energy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Manager inside out. Familiarise yourself with Certas Energy's values and how they align with your leadership style. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Think about times when you drove performance or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges they face, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions related to team management and customer service. You can even do mock interviews with a friend or family member. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
