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- Tasks: Lead a dynamic sales and service team to exceed customer expectations.
- Company: Join Certas Energy, a leader in the energy sector with a focus on performance.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and community volunteering day.
- Why this job: Make a real impact by driving team success and delivering exceptional customer experiences.
- Qualifications: Experience in leading teams, strong coaching skills, and a commercial mindset.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a dynamic leader with a passion for driving performance and delivering exceptional customer experiences? Join Certas Energy as a Team Manager and lead our Domestic Sales & Service team to success.
What you'll do:
- As Team Manager, you'll be responsible for leading a high-performing frontline sales and service team.
- Your focus will be on motivating and engaging your team to consistently exceed expectations.
- Coaching individuals to deliver top-tier customer service and meet commercial targets, including upselling and cross-selling.
- Managing performance, behaviours, and development in line with company standards.
- Ensuring full compliance with internal policies and procedures.
What we're looking for:
- Proven experience in leading customer service and/or sales teams.
- Strong coaching and people management skills.
- A commercial mindset with a focus on performance and results.
- Excellent communication and collaboration abilities.
- Resilience, persistence, and a solutions-driven approach.
- Minimum GCSEs in Maths and English.
What we offer:
- Competitive salary + excellent OTE potential.
- 25 days holiday (plus bank holidays) rising to 26 after 2 years service.
- Access to Certas Energy group discount scheme.
- Option to buy, sell, or carry over annual leave.
- Company pension & life assurance (4x salary).
- Annual volunteering day to give back to your community.
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
Contact Centre Team Manager in Chester employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Certas Energy. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about specific examples from your past experiences that demonstrate your skills in coaching and motivating teams.
✨Tip Number 3
Show off your commercial mindset! Be ready to discuss how you've driven performance and met targets in previous roles. Highlight any successful upselling or cross-selling strategies you've implemented.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Contact Centre Team Manager in Chester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and engaged your team in the past, so share specific examples that showcase your leadership style.
Focus on Customer Experience: Since this role is all about delivering exceptional customer experiences, don’t forget to mention your approach to customer service. We love to hear about how you've coached others to meet and exceed customer expectations!
Be Results-Driven: We’re looking for someone with a commercial mindset, so be sure to include any achievements related to performance and results. Whether it’s upselling or hitting targets, let us know how you’ve made an impact in previous roles.
Apply Through Our Website: Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Certas Energy
✨Know Your Stuff
Before the interview, make sure you understand Certas Energy's values and what they stand for. Familiarise yourself with their customer service approach and sales strategies. This will help you demonstrate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. Be ready to discuss your coaching techniques and how you handle challenges.
✨Emphasise Communication
As a Team Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare answers that showcase your ability to collaborate and resolve conflicts within a team.
✨Be Solutions-Driven
Certas Energy values resilience and a solutions-driven mindset. Think of instances where you've faced obstacles and how you overcame them. Highlight your problem-solving skills and your ability to stay calm under pressure.
