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- Tasks: Lead a dynamic sales and service team to deliver exceptional customer experiences.
- Company: Join Certas Energy, a leader in the energy sector with a focus on performance.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and annual volunteering day.
- Why this job: Make a real impact by motivating your team and driving success in a fast-paced environment.
- Qualifications: Proven leadership experience in customer service or sales, with strong coaching skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a dynamic leader with a passion for driving performance and delivering exceptional customer experiences? Join Certas Energy as a Team Manager and lead our Domestic Sales & Service team to success.
As Team Manager, you'll be responsible for leading a high-performing frontline sales and service team. Your focus will be on:
- Motivating and engaging your team to consistently exceed expectations
- Coaching individuals to deliver top-tier customer service and meet commercial targets, including upselling and cross-selling
- Managing performance, behaviours, and development in line with company standards
- Ensuring full compliance with internal policies and procedures
We're seeking a confident leader who thrives in a fast-paced, customer-focused environment. You'll bring:
- Proven experience in leading customer service and/or sales teams
- Strong coaching and people management skills
- A commercial mindset with a focus on performance and results
- Excellent communication and collaboration abilities
- Resilience, persistence, and a solutions-driven approach
- Minimum GCSEs in Maths and English
At Certas Energy, we reward your hard work with a comprehensive benefits package:
- Competitive salary + excellent OTE potential
- 25 days holiday (plus bank holidays) rising to 26 after 2 years service
- Access to Certas Energy group discount scheme
- Option to buy, sell, or carry over annual leave
- Company pension & life assurance (4x salary)
- Annual volunteering day to give back to your community
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications and experience only. If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
Locations
Contact Centre Team Manager in Cheshire, Warrington employer: Certas Energy
Contact Detail:
Certas Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager in Cheshire, Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Certas Energy. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved performance. We want to hear about your successes, so be ready to share those impactful moments during your interview.
✨Tip Number 3
Show off your coaching skills! Be prepared to discuss how you've developed team members in the past. Highlighting your ability to coach and uplift others will resonate well with the hiring managers looking for a strong Team Manager.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your enthusiasm for the role and helps you determine if Certas Energy is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Team Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and engaged your team in the past, so share specific examples that demonstrate your leadership style.
Focus on Customer Experience: Since this role is all about delivering exceptional customer experiences, be sure to mention any relevant experience you have in customer service or sales. We love candidates who can show they understand the importance of putting customers first!
Be Results-Driven: We’re looking for someone with a commercial mindset, so don’t shy away from sharing your achievements. Include metrics or targets you've met or exceeded in previous roles to showcase your performance-driven approach.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Certas Energy!
How to prepare for a job interview at Certas Energy
✨Know Your Stuff
Before the interview, make sure you understand Certas Energy's values and how they align with your leadership style. Familiarise yourself with their approach to customer service and sales, as this will help you demonstrate your fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and coached teams in the past. Be ready to discuss specific situations where you helped individuals exceed their targets or improve their performance, as this is crucial for a Team Manager position.
✨Demonstrate Your Commercial Mindset
Think about how you can contribute to the company's commercial goals. Bring ideas on upselling and cross-selling strategies that have worked for you before, and be prepared to discuss how you would implement them in this role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, and how success is measured. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
