At a Glance
- Tasks: Deliver top-notch customer service and manage transactions at our petrol station.
- Company: Join Certas Energy UK, a leader in the retail energy sector.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and access great employee perks.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a friendly team and make customers smile every day.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 27800 - 27800 € per year.
Certas-Energy-Uk is seeking a Retail Customer Service Assistant in Penwortham. In this role, you'll deliver exceptional customer service at our petrol filling station and convenience store.
Responsibilities include:
- Processing transactions
- Replenishing stock
- Ensuring compliance with safety procedures
Ideal candidates are passionate about customer service, reliable, and possess strong communication skills.
The role offers a Real Living Wage of £13.45 per hour, flexible working arrangements, and several employee benefits such as a staff discount scheme and company pension.
Retail Customer Service Specialist — Flexible Hours employer: Certas-Energy-Uk
At Certas Energy UK, we pride ourselves on being an excellent employer that values our team members in Penwortham. With a commitment to providing flexible working hours, competitive pay at a Real Living Wage of £13.45 per hour, and a supportive work culture, we ensure our Retail Customer Service Specialists thrive. Our employee benefits, including a staff discount scheme and company pension, alongside opportunities for personal growth, make us a rewarding place to build your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Specialist — Flexible Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certas Energy. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your enthusiasm for customer service shine through. They want to see that you’re not just reliable but also genuinely excited about helping customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Retail Customer Service Specialist — Flexible Hours
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. This will show us that you're a great fit for our team!
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant skills and experiences without waffling on too much.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific responsibilities from the job description, like processing transactions or stock replenishment, and explain how your past experiences relate to them.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details in one go. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Certas-Energy-Uk
✨Know Your Customer Service Basics
Before heading into the interview, brush up on key customer service principles. Be ready to discuss how you would handle difficult customers or resolve conflicts, as this role is all about delivering exceptional service.
✨Showcase Your Reliability
Since reliability is a must for this position, come prepared with examples from your past experiences that demonstrate your dependability. Whether it’s being punctual or consistently meeting deadlines, make sure to highlight these traits.
✨Familiarise Yourself with Safety Procedures
Given the importance of safety in a petrol filling station, do some research on common safety protocols. Being able to discuss these during your interview will show that you take the role seriously and are proactive about compliance.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
