At a Glance
- Tasks: Deliver excellent customer service and support daily store operations.
- Company: Join Certas Energy, part of a FTSE 100 company with growth opportunities.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and access health plans.
- Other info: Full training provided; great career progression through our Retail Academy.
- Why this job: Be the face of our store and make a real impact on customer experiences.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
The predicted salary is between 27800 - 27800 € per year.
Location: Millbrook Way
Hours: 16 hours
Salary: £13.45 per hour (Real Living Wage)
Join Our Team
Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.
About the Role
As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day-to-day running of the site, ensuring everything operates smoothly, safely, and efficiently. Your responsibilities will include:
- Providing friendly and professional customer service
- Processing transactions accurately at the till
- Replenishing stock and maintaining store standards
- Ensuring compliance with health, safety, and company procedures
- Supporting the smooth operation of the forecourt and store
What We’re Looking For
- A passion for customer service and helping others
- A positive, reliable, and hardworking attitude
- Strong communication and interpersonal skills
- Willingness to learn and develop
- Retail experience is desirable but not essential (full training provided)
- Must be aged 18 or over (due to licensing regulations and lone working requirements)
What’s in It for You
- £13.45 per hour – Real Living Wage
- Flexible working hours across a 7-day rota
- Simply Health plan (including dental, physio, remote GP and more)
- Staff discount scheme
- Company pension
- Life assurance (up to 4x annual salary)
About You
You’re enthusiastic, approachable, and customer-focused, with a can-do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.
About Certas Energy
Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.
Apply Today
If you’re ready to be part of a supportive team and build a career in retail, we’d love to hear from you.
Retail Customer Service Assistant employer: Certas-Energy-Uk
At Certas Energy, we pride ourselves on being an excellent employer, offering a supportive work environment where our Retail Customer Service Assistants can thrive. With competitive pay at £13.45 per hour, flexible working hours, and a comprehensive benefits package including health plans and career development through our Retail Academy, we are committed to fostering employee growth and satisfaction. Join us in Millbrook Way, where your passion for customer service will be valued and rewarded in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certas Energy and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Retail Customer Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you’ve gone the extra mile to help someone, as this will resonate with us and show you’re a great fit for the role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that match what we’re looking for, like strong communication and teamwork abilities. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We want to see your personality, so don’t be afraid to let it shine while keeping things professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Certas-Energy-Uk
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've provided excellent service in the past, even if it's from a different context. This shows your passion and understanding of what it takes to make customers happy.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you convey your thoughts and respond to questions. Remember, a friendly tone goes a long way!
✨Demonstrate Your Team Spirit
This job involves working as part of a team, so be prepared to discuss how you collaborate with others. Think of specific instances where you contributed to a team goal or helped a colleague out. It’s all about showing that you’re a team player who can help create a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the training process, opportunities for career progression, or what a typical day looks like. It’s a great way to engage with the interviewer and leave a lasting impression.
