At a Glance
- Tasks: Deliver excellent customer service and support daily store operations.
- Company: Join Certas Energy, part of a leading FTSE 100 company.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and access health plans.
- Other info: Great career progression opportunities with full training provided.
- Why this job: Be the face of our store and make a real difference for customers.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
The predicted salary is between 27800 - 27800 € per year.
Location: Keith
Hours: 16 hours
Salary: £13.45 per hour (Real Living Wage)
Join Our Team
Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.
About the Role
As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day‑to‑day running of the site, ensuring everything operates smoothly, safely, and efficiently. Your responsibilities will include:
- Providing friendly and professional customer service
- Processing transactions accurately at the till
- Replenishing stock and maintaining store standards
- Ensuring compliance with health, safety, and company procedures
- Supporting the smooth operation of the forecourt and store
What We’re Looking For
- A passion for customer service and helping others
- A positive, reliable, and hardworking attitude
- Strong communication and interpersonal skills
- Willingness to learn and develop
- Retail experience is desirable but not essential (full training provided)
- Must be aged 18 or over (due to licensing regulations and lone working requirements)
What’s in It for You
- £13.45 per hour – Real Living Wage
- Flexible working hours across a 7‑day rota
- Simply Health plan (including dental, physio, remote GP and more)
- Staff discount scheme
- Company pension
- Life assurance (up to 4x annual salary)
About You
You’re enthusiastic, approachable, and customer‑focused, with a can‑do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.
About Certas Energy
Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.
Apply Today
If you’re ready to be part of a supportive team and build a career in retail, we’d love to hear from you.
Retail Customer Service Assistant in Keith employer: Certas-Energy-Uk
At Certas Energy, we pride ourselves on being an excellent employer, offering a supportive work environment where our Retail Customer Service Assistants can thrive. With competitive pay at £13.45 per hour, flexible working hours, and a comprehensive benefits package including health plans and career development through our Retail Academy, we are committed to fostering employee growth and satisfaction. Join us in Keith, where you will be part of a dynamic team dedicated to delivering exceptional customer service in a thriving retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in Keith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certas Energy and their values. This will help you connect your passion for customer service with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your strong communication skills and your enthusiasm for helping customers—this is key for a Retail Customer Service Assistant.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking polished can set the tone for a great conversation about your potential role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Retail Customer Service Assistant in Keith
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering great customer service in your application. We want to see that you genuinely care about helping others and creating a positive experience for customers.
Tailor Your Application:Take a moment to customise your application to match the job description. Use keywords from the listing, like 'reliable', 'hardworking', and 'team player', to show us you’re the perfect fit for our Retail Customer Service Assistant role.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use a friendly tone that reflects your personality, but ensure it’s polished and free of typos or errors. First impressions count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Certas-Energy-Uk
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've provided excellent service in the past, even if it's from a different role. This will show your passion for helping others and your understanding of what makes a positive customer experience.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice answering common interview questions clearly and confidently. Think about how you can demonstrate your interpersonal skills through your responses, perhaps by discussing a time when you resolved a conflict or helped a customer.
✨Demonstrate Your Team Spirit
This position requires working as part of a team, so be prepared to talk about your experiences in collaborative environments. Share stories that highlight your ability to work well with others and contribute positively to a team dynamic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team culture, or opportunities for career progression. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
