At a Glance
- Tasks: Deliver excellent customer service and support daily store operations.
- Company: Join Certas Energy, part of a FTSE 100 company with growth opportunities.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and access health plans.
- Other info: Full training provided; great career progression through our Retail Academy.
- Why this job: Be the face of our store and make a real impact on customer experiences.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
The predicted salary is between 27800 - 27800 £ per year.
Location: Cambuslang
Hours: 12 hours
Salary: £13.45 per hour - Real Living Wage
Join Our Team
Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.
About the Role
As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day-to-day running of the site, ensuring everything operates smoothly, safely, and efficiently. Your responsibilities will include:
- Providing friendly and professional customer service
- Processing transactions accurately at the till
- Replenishing stock and maintaining store standards
- Ensuring compliance with health, safety, and company procedures
- Supporting the smooth operation of the forecourt and store
What We’re Looking For
- A passion for customer service and helping others
- A positive, reliable, and hardworking attitude
- Strong communication and interpersonal skills
- Willingness to learn and develop
- Retail experience is desirable but not essential (full training provided)
- Must be aged 18 or over (due to licensing regulations and lone working requirements)
What’s in It for You
- £13.45 per hour - Real Living Wage
- Flexible working hours across a 7-day rota
- Simply Health plan (including dental, physio, remote GP and more)
- Staff discount scheme
- Company pension
- Life assurance (up to 4x annual salary)
About You
You’re enthusiastic, approachable, and customer-focused, with a can-do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.
About Certas Energy
Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.
Apply Today
If you’re ready to be part of a supportive team and build a career in retail, we’d love to hear from you.
Retail Customer Service Assistant in Glasgow employer: Certas-Energy-Uk
At Certas Energy, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and employee development. Located in Cambuslang, our Retail Customer Service Assistant role provides flexible hours, competitive pay at £13.45 per hour, and a range of benefits including a Simply Health plan and company pension, ensuring our team members feel valued and have opportunities for meaningful career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certas Energy and their values. This will help you connect your passion for customer service with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your positive attitude and communication skills, which are key for a Retail Customer Service Assistant.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you’re serious about the role and ready to represent the store well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service Assistant in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering great customer service in your application. We want to see that you genuinely care about helping others and creating a positive experience for customers.
Tailor Your Application:Take a moment to customise your CV and cover letter to match the job description. Mention any relevant skills or experiences that align with what we’re looking for, like strong communication skills or a positive attitude.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Certas-Energy-Uk
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to share examples of how you've provided excellent service in the past, even if it's from a different role. This will show your passion for helping others and your understanding of what makes a positive customer experience.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully. This will demonstrate your interpersonal skills and your ability to connect with customers and team members alike.
✨Demonstrate Your Team Spirit
Retail is all about teamwork, so be prepared to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or improve store operations. This will highlight your enthusiasm for being part of a supportive team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career progression, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
