At a Glance
- Tasks: Deliver excellent customer service and support daily store operations.
- Company: Join Certas Energy, part of a FTSE 100 company with growth opportunities.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and access health plans.
- Other info: Full training provided; great career progression in a supportive team.
- Why this job: Be the face of our store and make a real difference for customers.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Location: Cambuslang
Hours: 12 hours per week
Salary: £13.45 per hour (Real Living Wage)
Join Our Team
Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.
About the Role
As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day-to-day running of the site, ensuring everything operates smoothly, safely, and efficiently.
Your responsibilities will include:
- Providing friendly and professional customer service
- Processing transactions accurately at the till
- Replenishing stock and maintaining store standards
- Ensuring compliance with health, safety, and company procedures
- Supporting the smooth operation of the forecourt and store
What We’re Looking For
- A passion for customer service and helping others
- A positive, reliable, and hardworking attitude
- Strong communication and interpersonal skills
- Willingness to learn and develop
- Retail experience is desirable but not essential (full training provided)
- Must be aged 18 or over (due to licensing regulations and lone working requirements)
What’s in It for You
- £13.45 per hour – Real Living Wage
- Flexible working hours across a 7-day rota
- Simply Health plan (including dental, physio, remote GP and more)
- Staff discount scheme
- Company pension
- Life assurance (up to 4x annual salary)
About You
You’re enthusiastic, approachable, and customer-focused, with a can-do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.
About Certas Energy
Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.
Apply Today
If you’re ready to be part of a supportive team and build a career in retail, we’d love to hear from you.
Customer Service Assistant in Glasgow employer: Certas-Energy-Uk
At Certas Energy, we pride ourselves on being an excellent employer, offering a supportive work environment where customer service is at the heart of what we do. With flexible working hours, competitive pay at £13.45 per hour, and a range of benefits including a Simply Health plan and career development through our Retail Academy, we empower our employees to grow and thrive in their roles. Join us in Cambuslang and be part of a dynamic team that values your contributions and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Glasgow
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Certas-Energy-Uk, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Service Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Certas-Energy-Uk that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Certas-Energy-Uk will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Certas-Energy-Uk and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Certas-Energy-Uk
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Certas-Energy-Uk, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Certas-Energy-Uk!
