At a Glance
- Tasks: Deliver excellent customer service and support daily store operations.
- Company: Join Certas Energy, part of a leading FTSE 100 company.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and access health plans.
- Other info: Great career progression opportunities with full training provided.
- Why this job: Be the face of our store and make a real difference for customers.
- Qualifications: Passion for customer service; retail experience is a plus but not required.
The predicted salary is between 27800 - 27800 £ per year.
Retail Customer Service Assistant
Location: Letterston
Hours: 12 hours
Salary: £13.45 per hour (Real Living Wage)
Join Our Team
Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.
About the Role
As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day-to-day running of the site, ensuring everything operates smoothly, safely, and efficiently. Your responsibilities will include:
- Providing friendly and professional customer service
- Processing transactions accurately at the till
- Replenishing stock and maintaining store standards
- Ensuring compliance with health, safety, and company procedures
- Supporting the smooth operation of the forecourt and store
What We’re Looking For
- A passion for customer service and helping others
- A positive, reliable, and hardworking attitude
- Strong communication and interpersonal skills
- Willingness to learn and develop
- Retail experience is desirable but not essential (full training provided)
- Must be aged 18 or over (due to licensing regulations and lone working requirements)
What’s in It for You
- £13.45 per hour – Real Living Wage
- Flexible working hours across a 7-day rota
- Simply Health plan (including dental, physio, remote GP and more)
- Staff discount scheme
- Company pension
- Life assurance (up to 4x annual salary)
About You
You’re enthusiastic, approachable, and customer-focused, with a can-do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.
About Certas Energy
Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.
Apply Today
If you’re ready to be part of a supportive team and build a career in retail, we’d love to hear from you.
Customer Service Assistant employer: Certas-Energy-Uk
At Certas Energy, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and employee development. Located in Letterston, our petrol filling station and convenience store provides flexible working hours, competitive pay at £13.45 per hour, and a range of benefits including a Simply Health plan and company pension. Join us to enjoy genuine career progression opportunities within a thriving FTSE 100 company, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certas Energy and their values. This will help you connect your passion for customer service with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations in the store.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking polished shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you’ve gone the extra mile to help someone out, as this will resonate with us and show that you’re a great fit for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We want to see how you can contribute to our team, so don’t be shy about showcasing your strengths!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain a professional tone in your written application. Use clear language and avoid slang, but feel free to let your personality shine through – we’re looking for someone approachable!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures that we receive all the necessary information to consider you for the role!
How to prepare for a job interview at Certas-Energy-Uk
✨Know the Company
Before your interview, take some time to research Certas Energy and their values. Understanding their commitment to customer service and their partnerships will help you align your answers with what they’re looking for.
✨Show Your Passion
During the interview, express your enthusiasm for customer service. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you genuinely care about delivering a great experience.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like how you handle difficult customers or work in a team. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.
