Claims Manager in Warrington

This role exists to provide end-to-end ownership of historic and ongoing customer and insurance claims arising from the green technology portfolio. The role ensures claims are managed efficiently, compliantly and cost-effectively, while protecting the commercial and reputational interests of the business. The position requires strong technical claims expertise, confident stakeholder management and the ability to drive resolution across a high-volume, complex claims environment.

Key Deliverables:

• Lead end-to-end management of customer and insurance claims relating to the EMS and wider green technology portfolio.
• Act as the primary liaison with insurers, loss adjusters, brokers, external and internal counsel and relevant internal teams.
• Review, organise and maintain comprehensive claim documentation, including schedules of loss, correspondence, expert reports and policy materials.
• Coordinate factual investigations and evidence gathering with operational, finance, legal and technical teams to develop robust claims strategies.
• Monitor and manage financial aspects of claims, including budgets, reserves and spend, in line with insurer expectations and internal governance.
• Ensure compliance with policy conditions, notification requirements and insurer reporting obligations.
• Provide clear, proactive reporting to senior stakeholders on claim status, key risks, exposures and emerging portfolio trends.
• Manage relationships with external law firms and advisors to achieve optimal commercial outcomes.
• Drive timely resolution of claims, balancing technical accuracy with commercial pragmatism.
• Support continuous improvement of claims processes, documentation standards and controls.
• Contribute insight on recurring issues, risk trends and lessons learned to inform wider risk management activity.
• Operate effectively across multiple DCC group entities, including Certas Energy and Flogas.

Experience:

• Managed complex insurance and customer claims within energy, infrastructure or green technology environments.
• Run a high-volume, multi-file caseload independently with minimal supervision.
• Worked closely with insurers, loss adjusters and legal counsel to resolve contentious or high-value claims.

Knowledge:

• Insurance policy interpretation, claims reserving and insurer expectations.
• Claims processes across customer, civil and insurance matters.
• Regulatory, contractual and risk considerations relevant to energy and green technology portfolios.

Attributes:

• Highly organised, resilient and comfortable operating under pressure.
• Commercially minded with strong attention to detail.
• Confident communicator who builds credibility with senior stakeholders.

Competencies:

• Driving claims strategy and resolution in complex environments.
• Managing multiple stakeholders with competing priorities.
• Producing clear written and verbal briefings for senior leadership.

Travel / Flexibility Requirements:

• Part-time role (approximately 3 days per week).
• Initial term of 6 months, with potential extension to 12 months.
• Based in Warrington, with flexibility for occasional travel across locations as required.

Equal Opportunities Statement:

We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on skills, qualifications and experience only. If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.