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- Tasks: Support daily operations of retail stores and collaborate with managers.
- Company: Join Certas Energy UK, a leader in sustainable energy solutions.
- Benefits: Enjoy a full-time role with opportunities for process improvement and team collaboration.
- Why this job: Be part of a dynamic team driving efficiency and sustainability in retail.
- Qualifications: No specific qualifications required; just a passion for retail and teamwork.
- Other info: Opportunity to influence business processes and support store managers directly.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Retail Support Administrator to join us on a full-time basis: Supporting the day-to-day operational activity of the allocated Company Owned and Operated Stores, Store Managers, and Area Managers. Responsible for an allocated number of stores as well as some network-wide tasks. Work closely with and collaborate with the selected Area Managers and their teams, in addition to working collaboratively with wider Certas Energy UK functions. Drive business efficiencies and offer cost-effective, sustainable solutions. Ensure all of the Company Owned and Operated Retail stores are supported and compliant with Certas Energy processes and procedures.
Key responsibilities:
- Provide the required day-to-day support for all allocated stores, e.g., ordering, reconciliations, banking, and queries.
- Look to enhance and improve all business processes used across the Company Owned and Operated network of retail stores by suggesting new ideas for process improvements.
- Accountable for delivering and managing the daily, weekly, and monthly tasks required for the stores within your remit as set by the Team Leader Retail Support Team.
- Provide an escalation route and support for Store Managers and their teams for any back-office processes or issues that require support.
- Maintain category management for the assigned dry stock categories across the network.
- Monitor the adherence of the allocated stores to company processes and policies.
- Escalate any non-compliance, work with Store Managers and their teams to develop understanding of the processes, and ensure feedback is given supportively.
- Offer coaching and guidance where required.
- Support the allocated Area Managers and Store Managers with any recruitment paperwork or follow-up actions to ensure optimal labour models at all stores.
- Attend the Area Manager’s quarterly team meetings, understand the Area’s KPIs, and support the delivery of site-specific and area-specific plans collaboratively with all team members.
Retail Support Co-ordinator employer: Certas Energy Uk Ltd
Contact Detail:
Certas Energy Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Co-ordinator
✨Tip Number 1
Familiarise yourself with the retail operations of Certas Energy UK. Understanding their processes and procedures will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current employees or those in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved business processes in previous roles. This will demonstrate your proactive approach and ability to drive efficiencies, which is key for the Retail Support Co-ordinator position.
✨Tip Number 4
Showcase your teamwork skills by highlighting experiences where you've collaborated with different teams. The role requires working closely with Area Managers and Store Managers, so emphasising your collaborative spirit will set you apart.
We think you need these skills to ace Retail Support Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Retail Support Co-ordinator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail support or administration. Provide examples of how you've successfully managed operational tasks, improved processes, or supported teams in a retail environment.
Showcase Problem-Solving Skills: Since the role involves enhancing business processes and providing solutions, include instances where you've identified issues and implemented effective solutions. This will demonstrate your proactive approach and ability to drive efficiencies.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about the role and how you can contribute to Certas Energy's goals. Make sure to address your understanding of their processes and your commitment to compliance and support.
How to prepare for a job interview at Certas Energy Uk Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Certas Energy UK thoroughly. Understand their values, mission, and the specific role of a Retail Support Co-ordinator. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Your Problem-Solving Skills
Since the role involves enhancing business processes and offering solutions, be prepared to discuss examples from your past experiences where you've successfully identified issues and implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Teamwork Spirit
Collaboration is key in this role, so be ready to share instances where you've worked effectively with others, especially in a retail or operational context. Highlight how you supported colleagues and contributed to team goals.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's future plans, team dynamics, or specific challenges the Retail Support Team faces. This shows your enthusiasm and engagement with the role.
