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- Tasks: Coordinate heating service schedules and ensure seamless customer communication.
- Company: Join Certas Energy, a leader in heating services with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, 25 days holiday, and a company pension.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: GCSE Maths and English, plus 2 years in customer service.
- Other info: Diverse workplace committed to equal opportunities and personal development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for Heating Services Schedulers in our Larbert HQ. This is a permanent vacancy.
As a Heating Services Scheduler, you will ensure the service customers receive from the office and field teams in Heating Services is consistent and seamless, with as few touchpoints as possible. Customers must be communicated with via the channel of their choice in a timely and appropriate manner to ensure they are fully informed and engaged with the service we provide.
Customer schedulers will be responsible for ensuring service work is correctly raised in the job management system, checking scheduled routes and adding breakdown work into the schedule in the most efficient way, whilst adhering to provided SLAs. The scheduler will liaise with the engineering population as and when necessary to promote excellent customer service.
As a Heating Services Scheduler at Certas Energy, you’ll have access to:
- Competitive salary
- 25 days holiday (plus bank holidays)
- Certas Energy group discount scheme
- Option to purchase additional, sell and/or carry annual leave
- Company Pension
- Life assurance (4x salary)
- Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
- Annual volunteering day
What we’re looking for:
- A minimum of GCSE Maths and English
- Minimum 2 years’ experience of working in a customer service role, involving an element of selling to customers
- Effective organisational skills in order to plan own work on a daily basis
- Proven ability to match resources within the business to meet customer requirements
- Ability to negotiate with customers and have difficult conversations as and when required
- An excellent communicator, particularly over the phone
- Confident
- High degree of self-motivation and time management
- Resilient, persistent and tenacious, able to take and provide positive and formative feedback in a constructive manner
- Possesses a results orientated attitude
- Good organisation skills and ability to prioritise, including changing of priorities in a reactive environment and situation
- Good listening skills
- Energy and enthusiasm to deal effectively with customers and engineers
- Team player
Equal Opportunities Statement
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
Heating Services Maintenance & Service Scheduler in Larbert employer: Certas Energy Uk Ltd
Contact Detail:
Certas Energy Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Services Maintenance & Service Scheduler in Larbert
✨Tip Number 1
Get to know the company! Research Certas Energy and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Heating Services Scheduler, you'll need to be an excellent communicator, especially over the phone. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks. Think of examples from your past roles where you successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at Certas Energy.
We think you need these skills to ace Heating Services Maintenance & Service Scheduler in Larbert
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and scheduling. We want to see how your skills match the role of a Heating Services Scheduler, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written communication skills in your application. Use clear and concise language, and maybe even share an example of a time you effectively communicated with a customer.
Highlight Your Organisational Skills: As a Heating Services Scheduler, being organised is key! In your application, mention any tools or methods you use to stay organised and manage your time effectively. We love to see candidates who can juggle multiple tasks while keeping everything on track.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Certas Energy Uk Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Heating Services Scheduler inside out. Familiarise yourself with job management systems and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your excellent phone skills. Practice answering common customer queries and think about how you would handle difficult conversations. This will highlight your ability to engage effectively with customers and engineers alike.
✨Organisational Skills are Key
Be ready to discuss how you manage your time and prioritise tasks. Think of examples from your past experience where you successfully organised schedules or handled multiple responsibilities. This will show that you can thrive in a reactive environment and meet SLAs efficiently.
✨Bring the Energy
Your enthusiasm can set you apart! During the interview, let your passion for customer service shine through. Share stories that reflect your resilience and tenacity, especially when faced with challenges. A positive attitude can make a lasting impression on the interviewers.
