At a Glance
- Tasks: Deliver excellent customer service and support daily store operations.
- Company: Join Certas Energy, part of a leading FTSE 100 company.
- Benefits: Earn £13.45 per hour, enjoy flexible hours, and access health plans.
- Other info: Full training provided; great career progression opportunities await!
- Why this job: Be the face of our store and make a real difference for customers.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 13.45 - 13.45 £ per hour.
Retail Customer Service Assistant
Location: Ebbw Vale
Hours: 8 per week - Part Time
Salary: £13.45 per hour (Real Living Wage)
Join Our Team
Are you passionate about delivering great customer service? Looking for a flexible role with genuine career progression? We have an exciting opportunity for a Retail Customer Service Assistant to join our team at our petrol filling station and convenience store.
About the Role
As the face of our store, you’ll play a key role in delivering an excellent customer experience. You’ll support the day-to-day running of the site, ensuring everything operates smoothly, safely, and efficiently. Your responsibilities will include:
- Providing friendly and professional customer service
- Processing transactions accurately at the till
- Replenishing stock and maintaining store standards
- Ensuring compliance with health, safety, and company procedures
- Supporting the smooth operation of the forecourt and store
What We’re Looking For
- A passion for customer service and helping others
- A positive, reliable, and hardworking attitude
- Strong communication and interpersonal skills
- Willingness to learn and develop
- Retail experience is desirable but not essential (full training provided)
- Must be aged 18 or over (due to licensing regulations and lone working requirements)
What’s in It for You
- £13.45 per hour – Real Living Wage
- Flexible working hours across a 7-day rota
- Simply Health plan (including dental, physio, remote GP and more)
- Staff discount scheme
- Company pension
- Life assurance (up to 4x annual salary)
About You
You’re enthusiastic, approachable, and customer-focused, with a can-do attitude. You enjoy working as part of a team and take pride in delivering a great service every time.
About Certas Energy
Certas Energy is part of a FTSE 100 company with a strong track record of growth. Through partnerships with SPAR, Esso, and Gulf, we operate a nationwide retail network, supported by our Retail Academy to help you develop and progress your career.
Customer Service Assistant in Ebbw Vale employer: Certas Energy Uk Ltd
Certas Energy UK Ltd is an excellent employer, offering a dynamic work culture that prioritises employee development and growth. Located in Birchwood, employees benefit from a supportive environment that encourages innovation and collaboration, alongside competitive remuneration and benefits packages. Join us to make a meaningful impact in the Fuel Cards division while advancing your career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Ebbw Vale
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Certas Energy Uk Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Certas Energy Uk Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Ebbw Vale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Certas Energy Uk Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Certas Energy Uk Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Certas Energy Uk Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Certas Energy Uk Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Certas Energy Uk Ltd will surely appreciate.
