Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage store operations.
- Company: Join Certas Energy, a growing FTSE100 company with strong partnerships.
- Benefits: Earn £12.60 per hour, enjoy flexible hours, and access health plans.
- Why this job: Kickstart your career in retail with full training and real growth potential.
- Qualifications: Enthusiasm and a customer-first attitude; retail experience is a plus.
- Other info: Long service awards, apprenticeships, and industry-leading training available.
The predicted salary is between 12 - 16 £ per hour.
Join our Team as a Retail Customer Service Assistant.
Location: Witton Gilbert
Are you enthusiastic about delivering great customer service? Are you looking for a flexible role with real career potential? We currently have an exciting opportunity for a Retail Customer Service Assistant to join our team in our petrol filling station/store.
What We are Looking For:
- Excellent customer service skills.
- Retail experience desirable but not essential, as full training provided.
- Hardworking, dependable, and eager to learn.
- Polite, professional, and friendly.
- Must be eighteen or over (due to petrol licensing regulations) and lone working requirements.
What is in It for You:
- £12.60 per hour - the Real Living Wage.
- Flexible working hours, you must be available to work various shifts over 7 days.
- Access to our Simply Health plan (includes dental, physio, remote GP & more).
- Staff discount scheme.
- Pension contributions.
- Life Assurance (up to four times annual salary).
- Long service awards after 2 years.
- Apprenticeships schemes available.
- Industry leading training platform.
About the Role:
You will be the face of our store, providing great service and going the extra mile to delight our customers. From handling transactions to managing stock and ensuring health & safety compliance, you will help keep our store running smoothly and successfully.
About You:
You bring enthusiasm, positivity, and a customer-first attitude. While retail experience is a bonus, it is not essential - we will give you all the training you need to succeed.
Working with Certas Energy:
Certas Energy is part of a FTSE100 company with a record of growth. Our partnerships with Spar, Esso, and Gulf fuel our success, and our Retail Academy supports internal career progression across the business.
Ready to take the next step? Apply today!
Customer Service Assistant in Durham employer: Certas Energy Uk Ltd
Contact Detail:
Certas Energy Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Durham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certas Energy and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Retail Customer Service Assistant and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your eagerness to join the team.
We think you need these skills to ace Customer Service Assistant in Durham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about the role and eager to help our customers.
Tailor Your Application: Make sure to customise your application to highlight any relevant skills or experiences. Even if you don’t have retail experience, focus on your customer service skills and how they relate to the role.
Be Professional Yet Friendly: Strike a balance between professionalism and friendliness in your writing. We want to see your personality come through while still maintaining a polished tone that reflects our values.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Certas Energy Uk Ltd
✨Know the Company
Before your interview, take some time to research Certas Energy and their values. Understanding their commitment to customer service and their partnerships with brands like Spar and Esso will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you don’t have retail experience, think about situations where you went above and beyond to help someone. This will demonstrate your enthusiasm and customer-first attitude.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practise responses to common scenarios, such as dealing with a difficult customer or managing stock issues. This shows you can think on your feet and are ready for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. Inquire about the training process or opportunities for career progression within the company. This shows your interest in the role and your eagerness to grow with them.
