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- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a growing FTSE100 company with 83 locations across the UK.
- Benefits: Enjoy flexible hours, a competitive salary, health plans, and a discount scheme.
- Other info: Opportunities for career progression through our Retail Academy.
- Why this job: Be part of a supportive culture focused on personal development in a fast-paced environment.
- Qualifications: No experience needed; just bring your enthusiasm and customer service skills.
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We currently have an opportunity for a Retail Sales Assistant to work 18 hours a week in our outlet at Keith.
What we are looking for:
- A good appreciation of customer service
- No experience necessary as full training will be given
- Hardworking and reliable
- Polite and professional
Interested? What is in it for you:
- Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio and lots more
- The salary for this role is £12.60 per hour (the Real Living Wage)
- Flexible working hours per week
- 20 days annual leave (pro-rata)
- Access to our Discount scheme
- Pension contributions
- Life Assurance (Up to 4 times annual salary)
- We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives
- Focus on personal development and talent mean we are able to support our colleagues to thrive within a fast paced environment
About the role:
Using your excellent customer service skills, you will be responsible for serving our customers and going the extra mile to exceed their expectations.
Complying with company policy in relation to health and safety, cash management and stock management, you’ll play your part in ensuring the store remains compliant, and that its sales targets are continuously achieved.
About you:
You’ll have some customer service experience and excellent interpersonal skills. Ideally you will have experience of working with a retail store with the ability to deliver success in an enthusiastic and positive manner.
What you’ll receive:
The salary for this role is £12.60 per hour (the Real Living Wage). You’ll also receive other benefits including our discount schemes, pension contributions and a commitment to your personal and professional development.
We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. This, teamed with many programs of learning, development and talent nurture mean we are able to support our colleagues to thrive within a fast paced environment.
Working for us:
Our network of 83 locations UK wide offers an opportunity to progress within an organisation that is part of a FTSE100 company who have demonstrated consistent growth for many years. Our partnerships with Spar, Shell and Gulf enable Certas Energy to deliver growth in all areas of the business. In 2021 we launched our Retail Academy, a programme to support internal career progression within our retail and wider business.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an equal opportunities employer.
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Customer Service Assistant employer: Certas Energy Uk Ltd
Contact Detail:
Certas Energy Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding Certas Energy's commitment to safety and compliance will help you align your responses during any interviews, showing that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experiences, even if they are informal. Think of examples where you've gone the extra mile for someone, as this role heavily emphasises exceeding customer expectations.
✨Tip Number 3
Show enthusiasm for personal development. Mention any relevant training or skills you’re eager to learn, as the company values growth and offers various learning opportunities through their Retail Academy.
✨Tip Number 4
Be ready to demonstrate your reliability and professionalism. Prepare to share instances where you've shown these traits in previous roles or situations, as they are key qualities the employer is looking for.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's informal. Emphasise your interpersonal skills and reliability, as these are key traits the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you want to work in retail and how you can contribute to exceeding customer expectations. Keep it professional yet personable.
Highlight Your Availability: Since the position is part-time, clearly state your availability in your application. Flexibility can be a big plus, so mention any specific hours or days you can work.
Show Willingness to Learn: As no prior experience is necessary, express your eagerness to learn and grow within the role. Mention any past experiences where you've quickly adapted to new situations or learned new skills.
How to prepare for a job interview at Certas Energy Uk Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences, even if they are informal. Highlight any situations where you went above and beyond for someone, as this will demonstrate your commitment to excellent service.
✨Research the Company Culture
Familiarise yourself with Certas Energy's values and initiatives, such as their Safety F1rst and Doing the Right Thing principles. This knowledge will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the role, training opportunities, and career progression within the company. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Demonstrate Reliability and Hard Work
The job description emphasises the importance of being hardworking and reliable. Be ready to share examples from your past where you demonstrated these traits, whether in work or other commitments, to reassure them of your dedication.