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- Tasks: Join our team as a Customer Support & Sales Advisor, handling fuel orders and customer queries.
- Company: Certas Energy is the UK's leading independent distributor of fuels and lubricants.
- Benefits: Enjoy competitive salary, 25 days annual leave, and employee wellbeing services.
- Why this job: Be part of a supportive culture focused on customer satisfaction and innovative solutions.
- Qualifications: Empathy, strong communication skills, and experience in sales are preferred.
- Other info: This is a temporary role until May 2026, based in Larbert.
The predicted salary is between 24000 - 36000 £ per year.
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We are looking for a Customer Support & Sales Advisor to join our Domestic Sales team, in our Larbert HQ.
This is a temporary position until May 2026.
Location: Larbert
Contract: Temporary
Hours: Monday to Friday, 8am 5pm (Office based) and every other Saturday from 9:00 am to 12:30 pm.
If you are passionate about delivering a great customer experience, enjoy working in a fast-paced environment, and have strong sales and communication skills, this is an exciting opportunity for you!
As a Customer Support & Sales Advisor , you will be the first point of contact for our domestic customers looking to place fuel orders.
You’ll deliver exceptional service and handle complex queries.
Key responsibilities include:
- Handling inbound calls from domestic customers who want to place orders for fuel.
- Asking security questions to validate customer identity.
- Supporting vulnerable customers, ensuring their needs are met with care.
- Addressing customer queries, such as late deliveries, and offering solutions to resolve issues.
- Ensuring customer details and orders are accurately recorded.
- Promoting additional products and services where relevant to meet customer needs.
What We are Looking For:
- Customer-focused individuals who demonstrate empathy and patience.
- Experience in selling and cross-selling is desirable.
- Strong listening skills, and the ability to communicate clearly and confidently.
- A proactive, solutions-focused approach to resolving customer issues.
- A team player who is self-motivated, resilient, and results driven.
At Certas Energy, we believe in putting the customer first. We are committed to:
- Empathy: Understanding our customers’ needs and providing a supportive experience.
- Customer-Focused: Always aiming to deliver the best service and build lasting relationships.
- Solutions-Focused: Finding quick, effective solutions to any issues our customers may face.
What We Offer:
- Competitive salary with a generous on target earnings
- 25 days annual leave (plus bank holidays)
- Option to purchase, sell, or carry annual leave
- Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
If you’re a compassionate, customer-focused individual who enjoys working in a results-oriented environment, we’d love to hear from you!
Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK.
With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an Equal Opportunities Employer
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Customer Service Advisor employer: Certas Energy Uk Ltd
Contact Detail:
Certas Energy Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Certas Energy's values and mission. Understanding their commitment to customer service and empathy will help you align your responses during the interview, showcasing that you share their passion for delivering exceptional customer experiences.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlighting your proactive and solutions-focused approach will demonstrate your suitability for the role and your ability to thrive in a fast-paced environment.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you become more comfortable with handling inbound calls and addressing customer needs effectively, which is crucial for the Customer Support & Sales Advisor position.
✨Tip Number 4
Research common customer service challenges in the fuel industry. Being knowledgeable about potential issues, such as late deliveries or customer concerns, will allow you to speak confidently about how you would handle these situations during your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to handle complex queries and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with Certas Energy's commitment to empathy and customer focus.
Highlight Key Skills: In your application, emphasise your strong communication skills, proactive problem-solving abilities, and experience in selling or cross-selling. These are crucial for the Customer Support & Sales Advisor position.
Show Enthusiasm for the Company: Research Certas Energy and mention specific aspects of the company that resonate with you, such as their commitment to customer satisfaction and innovative fuel solutions. This shows genuine interest in the role.
How to prepare for a job interview at Certas Energy Uk Ltd
✨Show Your Customer Focus
Make sure to highlight your passion for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet a customer's needs, as this aligns perfectly with what Certas Energy values.
✨Demonstrate Empathy and Patience
During the interview, be prepared to discuss how you handle difficult situations with customers. Emphasise your ability to listen actively and respond with empathy, especially when dealing with vulnerable customers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practise handling common queries and complaints, showcasing your problem-solving skills and ability to promote additional products effectively.
✨Research the Company and Its Values
Familiarise yourself with Certas Energy's mission and values, particularly their commitment to customer focus and solutions. This knowledge will help you tailor your responses and demonstrate that you are a good fit for their culture.