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- Tasks: Join our team to deliver top-notch customer service and maximise sales opportunities.
- Company: Be part of a leading FTSE 100 company with 2,500 colleagues across the UK.
- Benefits: Enjoy no weekend work in summer, commission, and 25 days holiday plus bank holidays.
- Why this job: This role offers a chance to develop skills in a supportive environment while making a real impact.
- Qualifications: You need experience in telephone selling, strong interpersonal skills, and GCSE Maths and English.
- Other info: Full-time, permanent position with opportunities for career growth and training.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Service Advisor to join our Domestic Sales & Service team at our Forfar offices. The role is full-time, permanent, working 37.5 hours per week, Monday to Friday, 8am-5pm.
The main responsibilities include delivering excellent customer service, maximizing sales opportunities, complying with company policies, understanding our products and services thoroughly, offering additional products to meet customer needs, and supporting email and web chat communications.
Our Customer Service Advisors maintain relationships with our domestic customers, handle inbound contacts via calls, email, and web chat, prioritize customer needs, negotiate sales prices, and promote relevant cross-selling opportunities.
Benefits include:
- No weekend work in summer
- Commission
- 25 days holiday plus bank holidays, increasing to 26 after 2 years
- Option to purchase or sell additional leave
- Company pension
- Life assurance (4x salary)
Candidate requirements:
- Proven experience in telephone selling and cross-selling
- Self-confidence and strong interpersonal skills
- High motivation and good time management
- Resilient, persistent, and hardworking
- Target-driven and results-oriented
- Ability to build professional rapport and handle objections assertively
- Empathy in customer interactions
- GCSE Maths and English required
About our company:
We employ 2,500 colleagues across the UK, from Scotland to the Channel Islands, including sales, delivery, management, and support roles. We prioritize the development of our people through various training programs and are part of the FTSE 100 group, DCC PLC, offering diverse career opportunities across the group.
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Customer Service Advisor employer: Certas Energy Uk Ltd
Contact Detail:
Certas Energy Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services before the interview. Understanding what we offer will not only help you answer questions confidently but also allow you to demonstrate how you can meet customer needs effectively.
✨Tip Number 2
Practice your telephone selling and cross-selling techniques. Since this role heavily relies on these skills, consider role-playing scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Showcase your interpersonal skills during the interview. Be prepared to discuss past experiences where you've successfully built rapport with customers or handled objections, as this will highlight your suitability for the role.
✨Tip Number 4
Demonstrate your motivation and results-oriented mindset by sharing specific examples of targets you've met in previous roles. This will illustrate your drive and commitment to achieving success in our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service, sales, and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you demonstrated strong interpersonal skills, telephone selling, and cross-selling abilities. Use specific examples to showcase your achievements and how they relate to the job.
Showcase Your Skills: Make sure to mention your time management, resilience, and target-driven mindset in your application. These qualities are essential for the role, so provide examples of how you've successfully managed your time and met targets in past positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you're interested in the Customer Service Advisor role and how your skills align with the company's values. Be sure to express your enthusiasm for delivering excellent customer service and building relationships with customers.
How to prepare for a job interview at Certas Energy Uk Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this will demonstrate your suitability for the role.
✨Understand the Products and Services
Familiarise yourself with the company's products and services before the interview. Being able to discuss how these offerings can benefit customers will show your commitment and understanding of the role.
✨Demonstrate Sales Experience
Be ready to discuss your experience in telephone selling and cross-selling. Prepare specific examples of how you've successfully maximised sales opportunities in previous roles, as this is a key aspect of the position.
✨Practice Empathy and Rapport Building
Think about how you can convey empathy during customer interactions. Practising scenarios where you handle objections assertively while maintaining a positive rapport will help you stand out as a candidate who truly understands customer needs.