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- Tasks: Join our team to deliver top-notch customer service and drive sales.
- Company: Certas Energy is a leading fuel and lubricant supplier in the UK.
- Benefits: Enjoy competitive pay, 25 days leave, and wellness support.
- Why this job: Be part of a dynamic team focused on customer excellence and continuous improvement.
- Qualifications: Experience in customer service, strong communication skills, and IT literacy required.
- Other info: Opportunities for growth within a FTSE 100 company.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Care and Sales Executive, Warrington
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Client:
Location:
Warrington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
04a4d242b86d
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
We are looking for a Customer Care & Sales Executive to join our National Accounts team, in our Birchwood HQ.
You will deliver exceptional customer service within the National Accounts team. This role will ensure smooth daily operations, assist in resolving complex customer issues and contribute towards driving continuous improvement initiatives.
As a Customer Care & Sales Executive for Certas Energy you’ll have access to:
- Competitive salary with a generous on target earnings
- 25 days annual leave (plus bank holidays)
- Option to purchase, sell, or carry annual leave
- Employee Assistance Programme (including access to Physiotherapy and Wellbeing services)
What you will be doing:
- Monitor service levels and support the implementation of process improvements
- Liaise with internal teams (sales, ops and supply) to resolve service-related issues.
- Ensure effective use of IT systems, in line with the relevant Company policies and procedures
- Develop and maintain a comprehensive knowledge and understanding of all the company’s products and services
- Where gaps in knowledge exist/are identified, seek out sources of information that will bridge this gap
- Create and maintain an up-to-date knowledge of competitor activity and developments, and record them within the appropriate internal systems (e.g., CODAS)
- Working with the customer excellence manager to successfully integrate and manage RPA, EDI and CODAS online within our customer portfolio,
Are you a Certas Energy Customer Care & Sales Executive? We’re looking for:
- Experience in a customer service or account management role
- Strong communication and problem-solving skills
- IT literate with experience using CRM or ERP systems
- Passion for customer excellence and continuous improvement
- Full clean driving licence
- IT literate
Company Information
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.
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Customer Care and Sales Executive employer: Certas Energy Uk Ltd
Contact Detail:
Certas Energy Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care and Sales Executive
✨Tip Number 1
Familiarise yourself with Certas Energy's products and services. Understanding what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of CRM and ERP systems, as these are crucial for the role. Consider taking a quick online course or tutorial to enhance your skills and show your commitment to continuous improvement.
✨Tip Number 3
Network with current or former employees of Certas Energy on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in customer service and account management. Be ready to share specific examples that highlight your problem-solving skills and passion for customer excellence.
We think you need these skills to ace Customer Care and Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or account management. Use specific examples that demonstrate your strong communication and problem-solving skills, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer excellence and continuous improvement. Mention how your previous experiences align with the responsibilities of the Customer Care & Sales Executive position.
Highlight IT Proficiency: Since the role requires IT literacy, emphasise your experience with CRM or ERP systems in your application. Provide examples of how you have effectively used technology to enhance customer service.
Research Certas Energy: Familiarise yourself with Certas Energy's products and services, as well as their competitors. This knowledge will not only help you in your application but also prepare you for potential interview questions.
How to prepare for a job interview at Certas Energy Uk Ltd
✨Showcase Your Customer Service Skills
As a Customer Care and Sales Executive, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service levels.
✨Demonstrate IT Proficiency
Since the role requires familiarity with CRM or ERP systems, be ready to discuss your experience with these tools. Highlight any specific software you've used and how it helped you in previous roles.
✨Research the Company and Competitors
Understanding Certas Energy's products and services, as well as their competitors, will set you apart. Be prepared to discuss what you know about the company and any recent developments in the industry.
✨Emphasise Problem-Solving Abilities
The job involves resolving complex customer issues, so think of scenarios where you effectively solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
