Customer Account Manager

Customer Account Manager

Birmingham Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage customer accounts and drive business growth through effective communication and relationship building.
  • Company: Join Certas Energy, the UK's leading independent distributor of fuels and lubricants.
  • Benefits: Enjoy competitive commission, career progression, exclusive discounts, and a ride to work scheme.
  • Why this job: This role offers growth opportunities in a supportive team with a focus on safety and innovation.
  • Qualifications: Previous sales or account management experience, strong negotiation skills, and a results-driven mindset required.
  • Other info: Work full-time, Monday to Friday, in a dynamic environment committed to sustainability.

The predicted salary is between 28800 - 43200 £ per year.

Customer Account Manager
Location: Coleshill Office
Contract: Full Time, Permanent
Hours: 40 hours per week Monday – Friday 8.30-5:00
Salary: Competitive salary with up to £6k Commission per annum

Are you a confident communicator with a passion for sales and building lasting customer relationships? We’re looking for a Customer Account Manager to join our friendly and supportive team at Certas Energy in Coleshill.

This is a fantastic opportunity for someone with previous account management experience or a background in telesales and outbound calling. If you\’re target-driven, resilient, and looking for a role where you can truly grow, this could be the perfect fit.

What you’ll do:

As a Customer Account Manager, you’ll play a key role in driving business growth and delivering outstanding customer service. You’ll be responsible for:

  • Managing and growing a portfolio of customer accounts
  • Identifying opportunities for up-selling, cross-selling, and new customer acquisition
  • Building long-term relationships through a consultative sales approach
  • Negotiating effectively to increase margins and meet targets
  • Working collaboratively within a professional, quality-focused sales team

What we’re looking for:

  • Previous experience in sales, telesales, or account management
  • Strong negotiation and communication skills
  • A confident, self-motivated, and results-oriented mindset
  • Ability to work independently and manage time effectively
  • Resilience, tenacity, and the drive to succeed

What you’ll get:

  • Competitive commission structure up to £6k OTE
  • Clear career progression within a multi-layered sales structure
  • Ride to Work scheme
  • Exclusive brand discounts through the Certas Group scheme
  • Holiday trading scheme (buy and sell holiday)

Join us and take the next step in your career with a business that values your development and rewards your success.

Apply now to become a part of our growing team at Certas Energy

Company Information

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.

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Created on 27/06/2025 by TN United Kingdom

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Customer Account Manager employer: Certas Energy Uk Ltd

At Certas Energy, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in our Coleshill office. As a Customer Account Manager, you'll benefit from a competitive salary and commission structure, alongside clear career progression opportunities within a multi-layered sales team. Our commitment to employee development, combined with exclusive perks like the Ride to Work scheme and holiday trading options, makes Certas Energy a fantastic place to grow your career while contributing to a sustainable future.
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Contact Detail:

Certas Energy Uk Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Account Manager

✨Tip Number 1

Familiarise yourself with Certas Energy's products and services. Understanding the specifics of what we offer will help you engage in meaningful conversations with potential customers and demonstrate your expertise during interviews.

✨Tip Number 2

Network with current or former employees of Certas Energy. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.

✨Tip Number 3

Prepare to discuss your previous sales experiences in detail. Be ready to share specific examples of how you've successfully managed accounts, negotiated deals, and built customer relationships, as these are key aspects of the Customer Account Manager role.

✨Tip Number 4

Showcase your resilience and results-oriented mindset during the interview. Share stories that highlight your ability to overcome challenges and achieve targets, as this aligns perfectly with what we're looking for in a candidate.

We think you need these skills to ace Customer Account Manager

Sales Experience
Account Management
Telesales Skills
Strong Negotiation Skills
Effective Communication Skills
Customer Relationship Management
Time Management
Resilience
Tenacity
Results-Oriented Mindset
Consultative Selling
Up-selling and Cross-selling Techniques
Team Collaboration
Self-Motivation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in sales, telesales, or account management. Use specific examples that demonstrate your negotiation skills and ability to build customer relationships.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your results-oriented mindset. Mention how your previous experiences align with the responsibilities of the Customer Account Manager role at Certas Energy.

Highlight Key Skills: In your application, emphasise your strong communication skills, resilience, and ability to work independently. These traits are crucial for success in this position and should be clearly articulated.

Show Enthusiasm for the Company: Research Certas Energy and mention specific aspects of the company that resonate with you in your application. This shows genuine interest and can set you apart from other candidates.

How to prepare for a job interview at Certas Energy Uk Ltd

✨Showcase Your Sales Skills

Prepare to discuss your previous sales experiences in detail. Highlight specific examples where you successfully managed accounts, achieved targets, or built strong customer relationships. This will demonstrate your capability and confidence in a sales-driven role.

✨Demonstrate Effective Communication

As a Customer Account Manager, communication is key. Practice articulating your thoughts clearly and concisely. Be ready to engage in role-play scenarios during the interview to showcase your negotiation skills and consultative approach.

✨Research Certas Energy

Familiarise yourself with Certas Energy’s services, values, and recent developments. Understanding the company’s position in the market and its commitment to sustainability will allow you to tailor your responses and show genuine interest in the role.

✨Prepare Questions

Have a list of insightful questions ready to ask the interviewer. Inquire about the team dynamics, growth opportunities, and how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.

Customer Account Manager
Certas Energy Uk Ltd
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  • Customer Account Manager

    Birmingham
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-14

  • C

    Certas Energy Uk Ltd

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