At a Glance
- Tasks: Manage customer accounts, collect debts, and maintain positive relationships.
- Company: Dynamic finance company in Norwich with a focus on teamwork.
- Benefits: Excellent salary, career growth, and supportive work environment.
- Other info: Opportunity to develop skills in a thriving finance sector.
- Why this job: Join a fast-paced team and make a real impact on cash flow management.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
- Credit Controller
- Norwich
- Car - Driver essential
- Excellent salary
The Credit Controller is responsible for managing customer accounts to ensure timely collection of outstanding debts, minimising credit risk, and maintaining positive customer relationships.
The role supports company cash flow by proactively monitoring aged debt, resolving payment issues, and ensuring adherence to company credit policies.
Key Responsibilities
- Credit Control & Collections
- Manage a portfolio of customer accounts and ensure timely collection of outstanding arrears.
- Ensure customer records are updated and maintained.
- Deal with customer e-mail and telephone queries.
- Send statements and reminder letters.
- Send out payment links via email.
- Contact customers via telephone, email, and written correspondence to secure payment.
- Monitor aged debt reports and take appropriate legal action to reduce overdue balances.
- Escalate high-risk accounts and potential bad debts to management.
- Post and allocate daily incoming payments.
- Account Management
- Reconcile customer accounts and investigate discrepancies.
- Resolve invoice, payment, and query issues in collaboration with internal departments.
- Maintain accurate and up-to-date customer records.
- Review customer payment performance and provide recommendations regarding credit limits.
- Risk Management
- Perform credit checks on new and existing customers.
- Assist in assessing credit risk and identifying potential exposure and setting credit limits.
- Ensure compliance with company credit insurance policies and procedures.
- Support the preparation of documentation for legal or external debt collection where required.
- Pro-actively assess bad debts and maintain consistent adherence to write off process.
- Reporting & Administration
- Maintain accurate account notes and collection activity records.
- Produce regular reports on aged debt, cash collection performance, and disputed accounts.
- Support month-end and year-end financial processes.
- Assist with cash allocation and account reconciliation activities where required.
Essential
- Previous experience in Credit Control role.
- Strong debt collection and negotiation skills.
- Excellent communication skills, both written and verbal.
- Good numerical and analytical abilities.
- Proficient in Microsoft Excel and Microsoft Office applications.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to work independently and as part of a team.
Desirable
- Experience using ERP systems
- Knowledge of credit risk assessment and management.
- Experience working in a fast-paced finance environment.
- Relevant finance qualification or studying towards one.
- Key Competencies
- Customer Focus
- Attention to Detail
- Problem Solving
- Negotiation and Influencing
- Time Management
- Resilience and Persistence
- Commercial Awareness
- Teamwork
- Performance Measures
- Reduction in aged debt.
- Achievement of monthly cash collection targets.
- Number and value of overdue accounts.
- Resolution time for customer queries.
- Accuracy of account reconciliations and records.
- Compliance with company credit policies.
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Credit Controller employer: Certas Energy Uk Ltd
Certas Energy UK Ltd is an excellent employer, offering a dynamic work culture that prioritises employee development and growth. Located in Birchwood, employees benefit from a supportive environment that encourages innovation and collaboration, alongside competitive remuneration and benefits packages. Join us to make a meaningful impact in the Fuel Cards division while advancing your career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Certas Energy Uk Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Certas Energy Uk Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Certas Energy Uk Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Certas Energy Uk Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Certas Energy Uk Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Certas Energy Uk Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Certas Energy Uk Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
