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- Tasks: Build strong partnerships with key fleet customers and drive long-term growth.
- Company: Join SNAP, a leader in customer-first fleet solutions.
- Benefits: Competitive salary, benefits, and opportunities for travel and professional growth.
- Why this job: Be the trusted face of SNAP and make a real impact in the logistics industry.
- Qualifications: Experience in sales or business development, strong communication skills, and a clean driving license.
- Other info: Dynamic role with extensive travel and opportunities to collaborate with senior leaders.
The predicted salary is between 36000 - 60000 £ per year.
As a Key Account Manager – Fleets, you’ll be the trusted face of SNAP for a select portfolio of our most important fleet customers. This role is all about building brilliant partnerships — deepening relationships, growing value, and making sure SNAP continues to deliver meaningful, customer-first solutions that fleets genuinely love using.
You’ll act as the main point of contact for your accounts, working closely with fleet operators to understand their world, their challenges, and their ambitions. Through regular face-to-face and virtual meetings, you’ll help customers get the most out of SNAP, identifying opportunities to expand usage, introduce new services, and drive long-term mutual growth.
You’ll stay close to the market — keeping an eye on industry trends, competitor activity, and regulatory changes — and translate those insights into proactive ideas that add value for your customers. From commercial conversations to service improvements, you’ll ensure SNAP remains a strategic partner rather than just a supplier.
Confident engaging at all levels, including senior leadership and C-suite stakeholders, you’ll lead commercial discussions, manage account plans, and champion the voice of the customer internally. Above all, this is a relationship-led role for someone who thrives on collaboration, enjoys being out with customers, and is passionate about building loyalty, value, and long-term success across SNAP’s fleet portfolio.
- Own and deliver clear, customer-led account plans that drive adoption and long-term value across your portfolio of key fleet customers.
- Spend quality time with customers through purposeful account visits, business reviews, and on-site sessions that improve efficiency and unlock growth.
- Identify opportunities to expand SNAP usage across services such as secure truck parking, truck washing, and other essential road services.
- Work closely with the UK Commercial team to deliver sustainable revenue growth from new fleet customers that join the network.
- Stay close to the market, keeping up with industry trends, competitor activity, and customer challenges to proactively add value.
- Act as a true strategic partner to logistics customers, ensuring SNAP evolves in line with their operational and commercial needs.
- Deliver a consistently high standard of professionalism and service that strengthens customer satisfaction, loyalty, and advocacy.
- Take full ownership of customer queries, challenges, and feedback, driving them through to resolution and positive outcomes.
- Collaborate closely with the Customer Service team to ensure every customer interaction feels seamless, joined-up, and effortless.
- Own account-level margin and revenue performance, delivering growth in line with agreed targets and KPIs.
- Lead confident commercial discussions including contract renewals, commission structures, and utilisation-driving levers.
- Identify and deliver upsell and cross-sell opportunities that create additional value for fleet customers and the SNAP network.
- Maintain a strong understanding of business and departmental targets, contributing directly to their achievement.
- Support fair and consistent application of targeting and bonus frameworks across the wider team.
- Proactively identify opportunities to improve commission and commercial performance across your account portfolio.
- Keep performance visible and transparent through clear weekly and monthly reporting on account activity, opportunities, and financial results.
About you:
- Quantifiable experience gained in an equivalent BDM / Sales role, with experience in the logistics industry being a bonus.
- Fluent and strong communication, negotiation, and presentation skills evident to communicate effectively in written and verbal form in English.
- Have a full, clean driving license in the designated country with the willingness to undertake extensive country-wide travel and overnight stays where required.
- Strategic thinking with the ability to execute and organize plans effectively as a completer, finisher.
- A Degree in a business management field or the equivalent would be a bonus but is not critical.
Apply today!
Fleet Key Account Manager in Norwich employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Key Account Manager in Norwich
✨Tip Number 1
Get to know the company inside out! Research SNAP's values, recent projects, and industry trends. This will help you tailor your conversations and show that you're genuinely interested in being a strategic partner.
✨Tip Number 2
Network like a pro! Attend industry events or webinars where you can meet fleet operators and other key players. Building relationships before the interview can give you a leg up when it comes to landing the job.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can add value to SNAP and its customers. Think about specific examples from your past experiences that demonstrate your ability to drive growth and build loyalty.
✨Tip Number 4
Don’t forget to follow up! After meetings or interviews, send a quick thank-you note. It shows professionalism and keeps you on their radar. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Fleet Key Account Manager in Norwich
Some tips for your application 🫡
Show Your Passion for Partnerships: When writing your application, let your enthusiasm for building relationships shine through. We want to see how you can connect with our fleet customers and create value together. Share examples of how you've fostered partnerships in the past!
Tailor Your Experience: Make sure to highlight your relevant experience in logistics or account management. We’re looking for someone who understands the industry and can bring insights to the table. Don’t just list your jobs; explain how they relate to the role at SNAP.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points where necessary to make your achievements stand out and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining the SNAP team!
How to prepare for a job interview at Certas Energy Ltd
✨Know Your Customers
Before the interview, research SNAP's key fleet customers and their specific needs. Understand their challenges and how SNAP's services can provide solutions. This will help you demonstrate your ability to build strong partnerships and show that you're already thinking about how to add value.
✨Showcase Your Communication Skills
As a Key Account Manager, you'll need to engage with various stakeholders. Practice articulating your thoughts clearly and confidently. Prepare examples of past experiences where your communication skills led to successful outcomes, especially in commercial discussions or negotiations.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in the logistics industry and any recent changes in regulations. Being knowledgeable about the market will allow you to speak intelligently during the interview and position yourself as a strategic partner who can proactively address customer needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think of situations where you've successfully managed accounts or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
