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- Tasks: Schedule heating services and ensure seamless customer communication.
- Company: Join Certas Energy, a leading fuel distributor in the UK.
- Benefits: Enjoy a supportive work culture with growth opportunities and a focus on safety.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: GCSE Maths and English, plus 2 years in customer service.
- Other info: Diverse and inclusive workplace committed to your development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking for Heating Services Schedulers in our Larbert HQ this is a permanent Vacancy
Responsibilities
As a Heating Services Scheduler you will ensure the service customers receive from the office and field teams in Heating Services is consistent and seamless, with as few touchpoints as possible. Customers must be communicated with via the channel of their choice in a timely and appropriate manner to ensure they are fully informed and engaged with the service we provide.
Customer schedulers will be responsible for ensuring service work is correctly raised in the job management system, checking scheduled routes and adding breakdown work into the schedule in the most efficient way, whilst adhering to provided SLAs. The scheduler will liaise with the engineering population as and when necessary to promote excellent customer service.
What we’re looking for (Qualifications)
- A minimum of GCSE Maths and English
- Minimum 2 years’ experience of working in a customer service role, involving an element of selling to customers
- Effective organisational skills in order to plan own work on a daily basis
- Proven ability to match resources within the business to meet customer requirements
- Ability to negotiate with customers and have difficult conversations as and when required
- An excellent communicator, particularly over the phone
- Confident
- High degree of self-motivation and time management
- Resilient, persistent and tenacious, able to take and provide positive and formative feedback in a constructive manner
- Possesses a results orientated attitude
- Good organisation skills and ability to prioritise, including changing of priorities in a reactive environment and situation
- Good listening skills
- Energy and enthusiasm to deal effectively with customers and engineers
- Team player
Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK.
With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast-paced working environment. This is fundamental to good business performance, and integral to our long-term business success.
Equal Opportunities
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from candidates who meet the minimum required job role criteria, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on qualifications, and experience only.
If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.
How to apply
For further information please email recruitment@certasenergy@co.uk
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Heating Services Scheduler employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Services Scheduler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Certas Energy. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and organisational abilities, as these are key for the Heating Services Scheduler role.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past work where you had to negotiate with customers or handle difficult conversations. This will highlight your resilience and ability to maintain excellent customer service under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Heating Services Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Heating Services Scheduler role. Highlight your customer service experience and organisational skills, as these are key for us at Certas Energy.
Show Off Your Communication Skills: Since you'll be liaising with customers and engineers, it's important to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've got experience in scheduling or a similar role, make it stand out! We want to see how your background aligns with the responsibilities of the Heating Services Scheduler position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Certas Energy Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Heating Services Scheduler inside out. Familiarise yourself with the job management system and the importance of efficient scheduling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As this role involves liaising with customers and engineers, practice your phone communication skills. Prepare to discuss how you've handled difficult conversations in the past and how you ensure clear communication. Being able to articulate your thoughts clearly will impress the interviewers.
✨Demonstrate Your Organisational Skills
Be ready to share examples of how you've effectively managed your time and prioritised tasks in previous roles. Think of specific situations where you had to adapt quickly to changing priorities, as this will highlight your ability to thrive in a reactive environment.
✨Emphasise Teamwork and Resilience
This role requires a team player who can also work independently. Prepare to discuss how you've collaborated with others to achieve goals and how you've bounced back from setbacks. Showing your resilience and positive attitude will resonate well with the interviewers.