At a Glance
- Tasks: Deliver top-notch customer service and support daily operations at our petrol station and convenience store.
- Company: Join Certas Energy Ltd, a leader in retail customer service.
- Benefits: Enjoy a real living wage, training, and flexible 7-day rota.
- Other info: Opportunities for career progression within a nationwide network.
- Why this job: Be the face of the store and make a difference in customer experiences.
- Qualifications: No specific qualifications needed, just a passion for great service.
The predicted salary is between 12 - 12 £ per hour.
Certas Energy Ltd is recruiting a Retail Customer Service Assistant for the Square and Compass site.
You will be the face of the store, delivering a high level of customer service and supporting daily operations at the petrol filling station and convenience store.
The role offers training, a 7-day rota, and opportunities for progression within a nationwide network.
You will join a team focused on safe, friendly service and efficient till operation.
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Flexible Retail Customer Assistant — Real Living Wage employer: Certas Energy Ltd
Certas Energy Ltd is an excellent employer, offering a vibrant retail environment where employees can thrive with flexible working hours and competitive pay. With a strong focus on career development, the company provides valuable benefits such as a health plan, pension scheme, and employee discounts, making it an attractive place for those seeking meaningful and rewarding employment in Lowmoss.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Retail Customer Assistant — Real Living Wage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Certas Energy Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Certas Energy Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Flexible Retail Customer Assistant — Real Living Wage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Certas Energy Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Certas Energy Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Certas Energy Ltd!
How to prepare for a job interview at Certas Energy Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
