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- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a growing FTSE100 company with a strong retail presence.
- Benefits: Enjoy flexible hours, a competitive salary, health plans, and a discount scheme.
- Why this job: Be part of a supportive culture focused on safety, development, and community impact.
- Qualifications: No experience needed; just bring your enthusiasm and customer service skills.
- Other info: Work nights, gain valuable experience, and access career progression through our Retail Academy.
We currently have an opportunity for a Retail Sales Assistant to work 8 hours a week in our outlet at Tredegar
What we are looking for:
- A good appreciation of customer service
- No experience necessary as full training will be given
- Hardworking and reliable
- Polite and professional
- In order to comply with petrol licencing regulations you must be over 18
Interested? What is in it for you:
- Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio and lots more
- The salary for this role is £12.60 per hour (the Real Living Wage)
- Flexible working hours per week
- 20 days annual leave (pro-rata)
- Access to our Discount scheme
- Pension contributions
- Life Assurance (Up to 4 times annual salary)
- We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives
- Focus on personal development and talent mean we are able to support our colleagues to thrive within a fast paced environment
- Annual Volunteering Day
About the role:
Using your excellent customer service skills, you will be responsible for serving our customers and going the extra mile to exceed their expectations.
Complying with company policy in relation to health and safety, cash management and stock management, you’ll play your part in ensuring the store remains compliant, and that its sales targets are continuously achieved.
About you:
You’ll have some customer service experience and excellent interpersonal skills. Ideally you will have experience of working with a retail store with the ability to deliver success in an enthusiastic and positive manner.
What you’ll receive:
The salary for this role is £12.60 per hour (the Real Living Wage). You’ll also receive other benefits including our discount schemes, pension contributions and a commitment to your personal and professional development.
We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. This, teamed with many programs of learning, development and talent nurture mean we are able to support our colleagues to thrive within a fast paced environment.
Working for us:
Our network of 83 locations UK wide offers an opportunity to progress within an organisation that is part of a FTSE100 company who have demonstrated consistent growth for many years. Our partnerships with Spar, Shell and Gulf enable Certas Energy to deliver growth in all areas of the business. In 2021 we launched our Retail Academy, a programme to support internal career progression within our retail and wider business.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an equal opportunities employer.
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Customer Service Assistant (Nights) employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the company culture and values of Certas Energy. Understanding their commitment to safety and compliance will help you align your responses during any interviews, showcasing that you share their priorities.
✨Tip Number 2
Prepare to discuss your customer service skills in detail. Think of specific examples where you've gone the extra mile for a customer, as this role heavily emphasises exceeding customer expectations.
✨Tip Number 3
Since no prior experience is necessary, highlight any transferable skills you have from other roles or experiences. Being hardworking, reliable, and professional are key traits they are looking for.
✨Tip Number 4
Show enthusiasm for personal development. Mention any interest in their Retail Academy or other training opportunities, as this demonstrates your eagerness to grow within the company.
We think you need these skills to ace Customer Service Assistant (Nights)
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise any customer service experience you have, even if it's informal. Mention specific instances where you went above and beyond for a customer, as this aligns with the role's requirements.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Use positive language to convey your eagerness to contribute to the team and exceed customer expectations.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Highlight your reliability, professionalism, and any relevant experience that showcases your ability to work in a fast-paced environment.
Include a Cover Letter: Write a brief cover letter that outlines why you're interested in the position and how your skills align with the company's values. This is a great opportunity to showcase your personality and commitment to customer service.
How to prepare for a job interview at Certas Energy Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your understanding of excellent customer service. Share any relevant experiences, even if they are from informal settings, to demonstrate your appreciation for customer satisfaction.
✨Demonstrate Reliability and Hard Work
The company values hardworking and reliable individuals. Be ready to provide examples of how you've shown commitment in previous roles or situations, highlighting your work ethic and dependability.
✨Be Polite and Professional
First impressions matter! Approach the interview with a polite and professional attitude. Use respectful language and maintain a positive demeanour throughout the conversation to reflect the company's values.
✨Express Enthusiasm for Personal Development
The company offers opportunities for personal and professional growth. Show your eagerness to learn and develop by discussing your career aspirations and how you see yourself growing within the organisation.
