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- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a leading FTSE100 company with 83 locations across the UK.
- Benefits: Enjoy flexible hours, a salary of £12.60/hour, and access to health plans and discounts.
- Why this job: Gain valuable experience in a supportive environment with opportunities for personal development.
- Qualifications: No experience necessary; just bring your enthusiasm and strong interpersonal skills.
- Other info: Annual Volunteering Day and a commitment to safety and compliance.
We currently have an opportunity for a Retail Sales Assistant to work 12 hours a week in our outlet at Arkleston.
What we are looking for:
- A good appreciation of customer service
- No experience necessary as full training will be given
- Hardworking and reliable
- Polite and professional
- Must be over 18 to comply with petrol licensing regulations
What is in it for you:
- Option to join our Simply Health plan, including Dental, Remote GP Services, Physio, and more
- Salary of £12.60 per hour (the Real Living Wage)
- Flexible working hours
- 20 days annual leave (pro-rata)
- Access to our Discount scheme
- Pension contributions
- Life Assurance (up to 4 times annual salary)
- Strong safety and compliance culture driven by our Safety F1rst and Doing the Right Thing initiatives
- Support for personal development and thriving in a fast-paced environment
- Annual Volunteering Day
About the role:
Using your excellent customer service skills, you will serve customers and strive to exceed their expectations.
Complying with company policies on health and safety, cash, and stock management, you will help ensure store compliance and meet sales targets.
About you:
You should have customer service experience and strong interpersonal skills. Experience in retail is preferred, with the ability to work enthusiastically and positively.
Additional benefits:
The role pays £12.60 per hour (the Real Living Wage). Other benefits include discount schemes, pension contributions, and support for your development.
We promote safety and compliance through our Safety F1rst and Doing the Right Thing initiatives, alongside learning and talent development programs to help colleagues thrive.
Working for us:
With 83 locations across the UK, we offer opportunities for career progression within a FTSE100 company. Our partnerships with Spar, Shell, and Gulf support our growth. In 2021, we launched our Retail Academy to foster internal career development.
The successful candidate will be offered employment on Certas Energy terms and conditions.
Certas Energy Ltd is an equal opportunities employer.
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Customer Service Assistant employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with our company values and customer service standards. Understanding what we stand for will help you align your approach during the interview and demonstrate that you're a good fit for our team.
✨Tip Number 2
Practice your communication skills! Since this role heavily relies on customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Show enthusiasm for the role and the retail environment. Employers love candidates who are genuinely excited about the opportunity, so let your passion for customer service shine through in your conversations.
✨Tip Number 4
Be prepared to discuss how you would handle various customer scenarios. Think of examples where you've provided excellent service or resolved issues, as this will showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight the key skills and attributes they value, such as customer service appreciation and reliability.
Tailor Your CV: Make sure your CV reflects any relevant experience or skills that align with the job requirements. Even if you lack direct experience, emphasise transferable skills like communication and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for them and how your skills can contribute to their customer service goals.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial in customer service roles.
How to prepare for a job interview at Certas Energy Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your understanding of what excellent customer service looks like. Share any relevant experiences, even if they are from informal settings, to demonstrate your appreciation for customer satisfaction.
✨Demonstrate Reliability and Hard Work
The company values hardworking and reliable individuals. During the interview, highlight instances where you have shown commitment and dependability in previous roles or responsibilities, even if they were not in a formal job setting.
✨Be Polite and Professional
First impressions matter! Ensure you present yourself in a polite and professional manner throughout the interview. This includes your attire, body language, and how you communicate with the interviewer.
✨Ask Questions About Development Opportunities
The company promotes personal development and career progression. Prepare thoughtful questions about the training and development programs they offer, as this shows your eagerness to grow within the company and your interest in long-term employment.
